[asterisk-users] MiixMonitor filename for queue calls.

[Kevin Smith]

Hi Ed,

Glad to see you figured out your problem. I'm not sure what the 
differences are between your config and mine, but maybe this will help 
others too.

I add and remove my agents from the queue. So my agents.conf file is 
just the presistentagens=yes. Also I just run the command in the dial 
plan like below which saved mine items just fine. No configurations in 
the queue.conf file for the monitor type.

exten => 852,n,MixMonitor(/mercury/recordings/holding/${UNIQUEID}.gsm|b|)

 From there, in the hangup extension, I run a php script to take the CDR 
record and the file (rename it of course to 
queue-extension-callerid-callid-timestamp.gsm), and place it into the 
agents folder and the database for our agents/supervisors to review or 
download them.

Kevin


Ed Nunez wrote:
>
> Can anyone give me input on the following issue?
>
>  
>
> I have a queue with MixMonitor enabled. 
>
> This is also enabled in agents.conf.  
>
> On my extensions.conf, I am setting the monitor filename as fillows, 
> although I see the filename as desired in the console as I make my 
> test call, the system is only using the default file name to save the 
> mixmonitor file   (agented + uniqueID)
>
>  
>
> Agents.conf
>
>  
>
> [general]
>
> persistentagents=yes
>
>  
>
> [agents]
>
> maxlogintries=3
>
> musiconhold => default
>
> updatecdr=yes
>
> recordagentcalls=yes
>
> recordformat=wav49
>
> urlprefix=http://pbx.netoneint.com/calls/
>
> savecallsin=/var/calls
>
>  
>
> agent => 1000,1000,Ed Test1
>
> agent => 1001,1001,Ed Test2
>
>  
>
>  
>
> queues.conf
>
>  
>
> [noi-noc]  
>
> monitor-format = wav49      
>
> monitor-type = MixMonitor      
>
>  
>
> member => Agent/1001
>
> member => Agent/1000
>
>  
>
>  
>
> extensions.conf
>
>  
>
> exten => 
> 8484,1,Set(MONITOR_FILENAME=QUEUE-NOC-${CALLERID(NUM)}-${STRFTIME(${EPOCH)
>
> exten => 8484,1,answer
>
> exten => 8484,2,Queue(noi-noc)
>
>  
>
>  
>
> Console output
>
>  
>
>     -- Executing [8484 at incoming-att:1] Set("Zap/1-1", 
> "MONITOR_FILENAME=QUEUE-NOC-4073844200-Fri Jun  6 15:06:38 2008") in 
> new stack
>
>     -- Executing [8484 at incoming-att:2] Queue("Zap/1-1", "noi-noc") in 
> new stack
>
>     -- Started music on hold, class 'default', on Zap/1-1
>
>     -- outgoing agentcall, to agent '1001', on 
> 'Local/1658 at numberplan-custom-3-028d,1'
>
>     -- Called Agent/1001
>
>     -- Executing [1658 at numberplan-custom-3:1] 
> Dial("Local/1658 at numberplan-custom-3-028d,2", "SIP/1658") in new stack
>
>     -- Called 1658
>
>     -- SIP/1658-087e7610 is ringing
>
>     -- Agent/1001 is ringing
>
>     -- SIP/1658-087e7610 answered Local/1658 at numberplan-custom-3-028d,2
>
>     -- Agent/1001 answered Zap/1-1
>
>     -- Stopped music on hold on Zap/1-1
>
> [Jun  6 15:06:40] WARNING[3976]: app_queue.c:3014 try_calling: The 
> device state of this queue member, Agent/1001, is still 'Not in Use' 
> when it probably should not be! Please check UPGRADE.txt for correct 
> configuration settings.
>
>   == Begin MixMonitor Recording Zap/1-1
>
>   == Spawn extension (numberplan-custom-3, 1658, 1) exited non-zero on 
> 'Local/1658 at numberplan-custom-3-028d,2'
>
>   == Spawn extension (incoming-att, 8484, 2) exited non-zero on 'Zap/1-1'
>
>     -- Hungup 'Zap/1-1'
>
>   == End MixMonitor Recording Zap/1-1
>
>  
>
>  
>
>  
>
>  
>
>  
>
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>
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-- 
Kevin Smith

--- 
Mercury Network
Technical Support
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