[asterisk-users] Why doesn't Pickup() work??

[Stefan Guenther]

Hi,

I'm using an Aastra 57i together with Asterisk 1.4.13. The 57i is 
configured for call pickup as recommended by Aastra.
When the LED flashes, I press the corresponding button and the display 
tells me "Call not possible". In the CLI is see the follwoing output.

Why isn't the call transfered to user2 and what does "No target channel 
found for 31 mean"?
User2 can generally call number inside and outside the company.


-- Executing [**31 at local:1] Pickup("SIP/user2-0842dc30", "31") in new stack
[Jun  2 19:56:07] NOTICE[22492]: app_directed_pickup.c:159 pickup_exec: 
No target channel found for 31.
   == Auto fallthrough, channel 'SIP/user2-0842dc30' status is 'UNKNOWN'

Here are the relevant lines of the extensions.conf:

exten => 31,hint,SIP/Zentrale
exten => _**XX,1,Pickup(${EXTEN:2})

Thanks for your help,

Stefan

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