[asterisk-users] Remote Support

Philipp Kempgen philipp.kempgen at amooma.de
Mon Jul 28 17:38:31 CDT 2008


Joe Pukepail schrieb:
> Does anyone have any suggestions on what to use to monitor a vendor doing
> remote support?
> 
> On the windows side things are typically done via screen sharing (
> gotoassist.com, bomgar or similar) so at least you can see what the other
> end is doing.
> 
> In working with linux (especially hardware vendors for asterisk) they want
> ssh root access, but I'm nervous about giving someone free range to a box
> without any type of monitoring.  What does everyone else do?  (besides not
> give them access).  Looking at something like screen sharing or recording,
> perhaps keystroke logging.

I would suggest screen ( http://en.wikipedia.org/wiki/GNU_Screen ).
screen doesn't solve the security aspect of your question though.

Grüße,
Philipp Kempgen
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