[asterisk-users] Agent channel...

[Paul Hales]

 From memory, I have seen something similar done with the SIPPEERS 
function (curcalls) but it's too fuzzy for me to remember it fully.

Paul Hales
NTS


Carlos Chavez wrote:
> 	I have a customer with a small outgoing call center.  Usually only 3 to
> 5 agents online.  We are still using Agent/XXX channels in this
> application on Asterisk 1.4.18.  I have an autodialer that is making the
> outgoing calls and then dropping them into a Queue where all the agents
> are logged on.
>
> 	My problem is that when an agent makes a call on his/her phone the
> queue always says that the agent is "Not in use".  I have call-limit set
> to 1 on all sip phones that are used for agents but I can see that the
> queue tries to send a call to the agent.  Since the agent has a limit of
> one the call gets rejected but instead of going back to the queue it is
> dropped.
>
> 	How can I make sure the agent will show "In Use" when they make a call?
>
>   
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