[asterisk-users] chanspy does not pull the call back to asterisk after a reinvite

[Franklin Webb]

Thanks to both of you for your input.  I'll be in touch off list Steve.

-Franklin
----- Original Message -----
From: "Steve Totaro" <stotaro at totarotechnologies.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Wednesday, January 30, 2008 8:00:48 AM (GMT-0500) America/New_York
Subject: Re: [asterisk-users] chanspy does not pull the call back to asterisk after a reinvite

On Jan 29, 2008 8:36 PM, Steve Totaro <stotaro at totarotechnologies.com> wrote:
> On Jan 29, 2008 5:55 PM, Alex Balashov <abalashov at evaristesys.com> wrote:
> >
> > Franklin,
> >
> > Because ChanSpy() is a "passive" monitor, there is nothing about the
> > implementation that would cause Asterisk to shunt the speech back to
> > itself.  Asterisk only does this in situations where it is out of the
> > media path and needs to insinuate itself back into it for the purpose
> > of generating media, such as on-hold music, IVR, etc.
> >
> > What you're wanting should, in my opinion, basically be submitted as a
> > feature request.  Perhaps the developers can add a flag to the ChanSpy()
> > invocation repertoire to make this work.
> >
> > Cheers,
> >
> > -- Alex
> >
> > --
> > Alex Balashov
> > Evariste Systems
> > Web    : http://www.evaristesys.com/
> > Tel    : +1-678-954-0670
> > Direct : +1-678-954-0671
>
>
> Alex, he was not asking why, it is obvious he knows why.
>
> He was asking for a solution or idea on how to work around this issue.
>
> Are you using Sangoma cards?  If so, I might have a very good answer
> for you, as well as another very possible different solution.  Both
> would be outside of Asterisk so some kind of magic would have to
> happen to associate the call being spied on to the channel but that
> should not be that difficult if you even need it.
>
> Another solution is to track down the code referenced here
> http://bugs.digium.com/view.php?id=9888 and modify chanspy to do a
> reinvite back to asterisk before starting the spy.
>
> Anyways, I am sure it can be done.  The question is how much time is
> it worth to make it happen.
>
> Maybe we should meet for lunch this week.  I can meet you in cow
> country or Philly if you want, your choice.  I have to go to both this
> week anyways and would like to catch up with things since Astricon.
>
> Thanks,
> Steve Totaro
>

I just confirmed that there is a solution that is perfect for this
that has been developed with a web interface to select the call to
monitor.  A little added code and you can pretty easily look up who
the agent handling the call is.

Let's test it out on your call center.  Again, it is not an Asterisk
app and would have no impact on your operations if it does not work.

Thanks,
Steve Totaro

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-- 
Franklin Webb
Asst Project Manager
Inter Medi@ Marketing Solutions
610-701-9670
fwebb at imminc.com