[asterisk-users] Free IAX / SIP Softphone with attended transfer

Wed Jan 23 16:51:30 CST 2008

Thank you very much for the feedback, i definately like the suggestions 
and  i will do my best to get this on the roadmap. (which should be 
pretty easy as i actually kind of make the roadmap :p), so expect in 
done in one of the following releases.
The things to turn it into a callcenter application are already there, 
not with a TCP port, but you could use it with command line options 
(even if the phone is already running) or through a com object.
Documentation can be found here: 
http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf
Examples can be found here : http://www.zoiper.com/biz3.php

I have an example for jscript somewhere tool, contact me offlist if you 
want it. Let me know offlist if you need any biz licenses to try it out, 
i;d be happy to provide you with them.

Zoa.

Christian Ejlertsen wrote:
> Ok good piece software easy on the eyes as they say and I have to say this
> before I start listing a lot of things that I would love to see, for it to
> be usable as a good high performance phone.
>
> Working with industrial pc switchboards and soft phones of various vendors
> for some years now, and it all boils down to. How much functionality you can
> boil into the keyboard.
>
> No mouse action should be needed to search a number add an F-key for it.
> No mouse action should be needed to dial or transfer a number.
> No mouse action should be needed unless absolutely unavoidable.
>
> A_PARTY = caller
> B_PARTY = operator / called person
> C_PARTY = number to transferred to
>
> STATES:
>
> Example to keep it within the numeric key-pad when you receive a call and
> transfer it.
>
> STEP 1
> A call is presented.
>
> LINE_STATE: 	Ringing
> TRANSFER_STATE:	inactive
> TALKING_TO_STATE:	inactive
>
> STEP 2
>
> Press numeric enter to pick up call.
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	inactive
> TALKING_TO_STATE:	A_PARTY
>
> STEP 3
>
> Transfer the call
> Scenario 1:
> Search out the number in the phonenbook by pressing ex: F10, while talking
> to the caller, the phone book appears search by name, number or whatever is
> available and mark the number with arrow keys and dial with NUM-enter.
>
> Scenario 2
> Press enter a new dial box appears. Type in the number to call. Press enter.
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	CALLING_C_PARTY
> TALKING_TO_STATE:	DIALBACKTONE
>
>
> STEP 4
>
> The person transferring the call can now make a choice either to do a
> attended transfer or a blind transfer.
>
> Scenario Blind transfer:
> Simply pressing NUM-enter should do a blind transfer, and the call handling
> is done and all states are reset, C_PARTY becomes the B_PARTY and so on. The
> phone is ready for a new call.
>
> LINE_STATE: 	inactive
> TRANSFER_STATE:	inactive
> TALKING_TO_STATE:	inactive
>
> Scenario: Attended transfer:
> The person transferring the call can talk to the C_PARTY
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	CONNECTED_C_PARTY
> TALKING_TO_STATE:	C_PARTY
>
> Should the operator wish for switching back do the previous call that
> currently placed on hold it could be done by pressing the NUM+ key placing
> the C_PARTY on hold and reconnecting the A_PARTY
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	CONNECTED_C_PARTY
> TALKING_TO_STATE:	A_PARTY
>
> Switch back by NUM+
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	CONNECTED_C_PARTY
> TALKING_TO_STATE:	C_PARTY
>
> Connect the call by NUM-enter at any point talking to either the A_PARTY or
> C_PARTY.
>
> The call handling is done and all states are reset, C_PARTY becomes the
> B_PARTY and so on. The phone is ready for a new call.
>
> LINE_STATE: 	inactive
> TRANSFER_STATE:	inactive
> TALKING_TO_STATE:	inactive
>
> Scenario: disconnect the party you are talking to
> Press NUM-
> If the states are as follows.
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	CONNECTED_C_PARTY
> TALKING_TO_STATE:	C_PARTY
>
> The C_PARTY would be disconnected and the states would go to.
>
> LINE_STATE: 	CONNECTED_A_PARTY
> TRANSFER_STATE:	inactive
> TALKING_TO_STATE:	A_PARTY
>
> And the here we go again with a new transfer or a goodbye and hang up with
> NUM-.
>
> Some side notes:
> The calling transfer functions are already in the phone alle that needs to
> be done is associate the functions to the states and numeric keys.
> The features could be activated by putting the phone in operator mode, if
> this was the case you could turn of the DTMF and just start typing the new
> number and hit NUM-enter twice to transfer the call fast. 1 enter to dial
> number the other to transfer. DTMF could be turned of since the operator
> rarely calls any ivr, that needs a DTMF response, if so you could leave dtmf
> open on the QWERTY number keys HEX 30 31 33 34 so on.
>
> A tcp port on the phone that allowed for picking up calls and hanging up
> calls, and perhaps being able to read the number status would make is
> possible for people write some very nice callcenter agent software for this
> phone, without having to worry about the functionality of a phone in their
> agent software.
>
> These things might be on the table already if so happy days and then I can't
> wait to see the product then.
>
> Sheeeew that was a little longer than expected. Just my way to keep it
> simple :), but I hope this could the first really good sip phone with
> switchboard properties out there.
>
> Regards 
> Christian Ejlertsen
>
>
>
>   
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
>> bounces at lists.digium.com] On Behalf Of Simon Elliston Ball
>> Sent: 23. januar 2008 13:56
>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>> Subject: Re: [asterisk-users] Free IAX / SIP Softphone with attended
>> transfer
>>
>> Zoiper is pretty impressive, it's a simple, neat little client.
>>
>> The one problem I have with it is the keyboard. I've had problems
>> trying to use the keyboard to send DTMF on the current call. The left
>> hand popout keypad is also a little small for my users' taste.
>>
>> It would be nice to have a keyboard hang-up, something like ESC, ditto
>> for things like cancel buttons around the app.
>>
>> I really like the fact it does both SIP and IAX.
>>
>> Onto sillier issues: the icon is nice, but it would be great to have
>> proper gamma anti-aliasing on the mac one.
>>
>>
>> Just my .02 on the free mac os version, I might have to check out the
>> biz edition too. It's all looking good. Good luck with the next release!
>>
>> Simon
>>
>> Simon Elliston Ball
>> simon at simonellistonball.com
>>
>>
>>
>> On 23 Jan 2008, at 08:35, Zoa wrote:
>>
>>     
>>> You can find it here:
>>>
>>> http://www.zoiper.com/downloads/free/linux/zoiper201-linux.tar.gz
>>>
>>> Note that the linux version does not support TLS and SRTP yet.
>>>
>>> * Instructions: *
>>>
>>> 1) Download zoiper201-linux.tar.gz
>>> 2) Extract Zoiper. If you don't use a GUI application for archive
>>> processing, here is the command line:
>>>
>>> tar zxf zoiper201-linux.tar.gz
>>> ./zoiper
>>>
>>> 3) Start Zoiper.
>>>
>>> *ZoIPer depends on ALSA library, so it* **must** *be installed!
>>>
>>> *
>>>
>>> Zoa
>>>
>>> Robert Moskowitz wrote:
>>>       
>>>> zoa wrote:
>>>>         
>>>>> Have you tried our Zoiper softphone yet (www.zoiper.com) - new
>>>>> version scheduled for in a couple of days ? If so, can you send me
>>>>> any remarks of list so that we can keep those things in mind for
>>>>> future versions ?
>>>>>           
>>>> Do you know where I can get it as an rpm to install on Centos 5 with
>>>> Gnome?
>>>>
>>>> I do not have the time resources to do compiles.
>>>>
>>>> I am really a security protocol researcher and would be very
>>>> interested in seeing what you have done for SIP TLS and SRTP. But for
>>>> the later, I am all Linux. The one XP system is a corp box that I
>>>> cannot add any software too.
>>>>         
>>>
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>
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