[asterisk-users] Large issue - having trouble diagnosing.

[Paul Hales]

Generally, E1 is pretty rock solid so my guess is more inside the
network.

We found an issue at a site a while ago which was pretty bad (calls
cutting off randomly) and we fixed it by disconnecting the voice and
data networks. We could have troubleshot it properly, but fitting an
extra network card in the server was cheaper and faster.

Is there anything ugly in the logs? If not, you could look at turning o
debugging in logger.conf.

later,

PaulH


On Mon, 2008-01-21 at 15:04 +1100, Cameron Hissey wrote:
> Hello,
> 
> 
> 
> 
> I am having a lot of trouble with my deployment of Asterisk. I am
> running the PBX-In-a-flash turnkey of Asterisk and ever since
> deployment I have had many different problems. I have managed to get
> all issues sorted out as I go along, until this one that randomly
> began last week. 
> 
> 
> We are using Grandstream GXP 2000 Handsets in the office, and at
> TE110P card to interface to our ISDN OnRamp10 connection (10 Channels
> of PRI). 
> 
> 
> The problem arising seems to happen roughly 4minutes into a call.
> Basically all of a sudden the caller just starts to no longer be
> understood (sounds like morse code, only milliseconds of voice packets
> getting through in either direction). naturally this could be a number
> of non-asterisk related things such as a carrier fault, bad network
> wiring (even more possible as we are using PoE), even badly configured
> QoS. However things being as they are my boss has taken it upon
> himself to absolve himself of any possible blame for any system that
> he manages (everything but the asterisk box) and lumped it all on me
> in such a way that its basically my job if i cannot get this working.
> With all of this, i need to do everything i can to rule out the
> Asterisk box, so i can go back to him with confidence and clear
> asterisk of any wrongdoing. 
> 
> 
> Has anyone here ever heard of this sort of problem, and if so did you
> find a solution? If not, what steps would you recommend i take to
> diagnose the issue and rectify it as quickly as possible?
> 
> 
> Thankyou very much,
> 
> 
> Cameron Hissey
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