[asterisk-users] Calls Being Randomly Bridged

[Tzafrir Cohen]

On Sat, Jan 19, 2008 at 09:32:42PM -0500, Michael J. Liberatore wrote:
> Hi i have a friend who i setup an asterisk system for at his doctors
> office.  it has 3 snom 360 phones with 6.2.x stable firmware and latest
> asterisk 1.4 and zaptel.  They have the digium 4 port fxo card. 
>  
> They are extremely upset because calls are being randomly bridged for no
> rhyme or reason.  They say that callers will call in and sometimes get
> connected with other callers, or they will be in the queue and then be
> talking to another caller waiting in the queue or on hold.  Or they will
> be talking to a patient and then have another patient end up on the
> conversation.
>  
> They are freaking out because of hippa and laws that govern privacy but
> i have no clue why.  I assume most cases are conference calls being
> initiated by accident. 
>  
> So any help would be greaat.  maybe just disabling conference calls
> would be a good start but i dont know how with sip phones.  or maybe
> this is a bug?  unfortuinately they dont give me much info and i dont
> use the phones so i dont have any specific logs to show, they just call
> me freaking out saying this stuff but they rarely can give me a specific
> call cause they get so many.

Can you provide a more detailed trace of such an event?

(Use more verbose logging, and such)

-- 
               Tzafrir Cohen
icq#16849755              jabber:tzafrir.cohen at xorcom.com
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http://www.xorcom.com  iax:guest at local.xorcom.com/tzafrir