[asterisk-users] Soundcard necessary on an asterisk server to get output of playback()?? -> Next step

[Stefan Guenther]

Tzafrir Cohen wrote:

 > > The agent picks up the phone but neither the agent nor the caller > 
 > > here  anything.

 >So please provide a more complte trace and a the relevant partt of your
 >dialplan.
 >
Here is the relevant part of the dialplan:

[local]
exten => 98,1,Dial(SIP/sguenther,20,tr)
exten => 98,2,VoiceMail(98|u)
exten => 98,3,hangup
exten => 98,101,VoiceMail(98|b)
exten => 98,102,Hangup

; QUEUES
exten => 6661,1,ANSWER()
exten => 6661,2,Queue(queue1|t)

; AgentLogin
exten => 6662,1,ANSWER()
exten => 6662,2,AGENTCALLBACKLOGIN(||${CALLERID(num)}@local)
exten => 6663,3,HANGUP()


Here is the ouput of "agent show"
intranet*CLI> agent show
666          (ceo) not logged in (musiconhold is 'default')
777          (smguenther) available at '98 at local' (musiconhold is 		
		'default')
888          (michaela) not logged in (musiconhold is 'default')
999          (user1) not logged in (musiconhold is 'default')
4 agents configured [1 online , 3 offline]

And here is the output of the cli (debug level 5). user dials 6661, the 
number of the queue, the phone of sguenther rings and I pick up the 
phone, but you hear nothing on either side.

-- Executing [6661 at local:1] Answer("SIP/user1-081dda50", "") in new stack
-- Executing [6661 at local:2] Queue("SIP/user1-081dda50", "queue1|t") in 
new stack
-- Started music on hold, class 'default', on SIP/user1-081dda50
-- outgoing agentcall, to agent '777', on 'Local/98 at local-c3b1,1'
-- Called Agent/777
-- Executing [98 at local:1] Dial("Local/98 at local-c3b1,2", 
"SIP/sguenther|20|tr") in new stack
-- Called sguenther
-- Agent/777 is ringing
-- SIP/sguenther-082093a0 is ringing
-- SIP/sguenther-082093a0 is ringing
-- SIP/sguenther-082093a0 is ringing
-- SIP/sguenther-082093a0 answered Local/98 at local-c3b1,2
-- Agent/777 answered SIP/user1-081dda50
-- Stopped music on hold on SIP/user1-081dda50

When user1 calls the number 98 directly, everything is okay, sound on 
both sides of the line.

Thanks for your help,

stefan
-- 

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