[asterisk-users] Agents and AddQueueMember

[BJ Weschke]

Rajkumar S wrote:
> Hi,
>
> I have callcenter running with v 1.2 with AgentCallbackLogin and now
> trying to move to 1.4 using the example doc,
> doc/queues-with-callback-members.txt. From what I understand the basic
> idea in the example is to
>
> 1. Authenticate a caller with VMAuthenticate
> 2. Get his SIP Channel number
> 3. Use AddQueueMember to add the SIP [Local] channel to queue.
>
> The queue logs come like
>
> 1197953879|1197953876.34|Auth-Enq|Local/1001 at from-sip|CONNECT|3|1197953876.35
>
> Previously it used to come like
>
> 1197013076|1197013055.27|Auth-Enq|Agent/1001|CONNECT|21|1197013055.30
>
> Here the problem is that there is no way to find number of calls taken
> by a person, because there is no agent abstraction here.  What is the
> recommended way to work around this problem ?
>
>   
 
AddQueueMember(queuename[|interface[|penalty[|options[|membername]]]]):

 You can use the membername option now to provide a "member name" which 
will be used in place of what the Interface name is. This option was 
added for specifically the issue you're pointing out.

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