[asterisk-users] Problem with Polycom Soundpoint IP 320 Hardphone

[Glenn Gillen]

Unfortunately there is only one port, clearly labelled "handset"

On 31/12/2007, at 11:34 PM, dave cantera wrote:

> glenn,
> check your handset cord... it might be plugged into the wrong port  
> in the back of the phone.  perhaps the headset jack...
> daveC
>
> Glenn Gillen wrote:
>>
>> Hey all,
>>
>> I've setup my asterisk install on a CentOS5 server, I've got a few
>> IAX2 and SIP softphone clients connected on the same subnet and at
>> least 1 external IAX2 softphone. However I'm having some difficulty
>> getting the Polycom hardphone to function correctly. Watching the  
>> logs
>> and debug trace it:
>>
>> - Registers correctly
>> - Is able to make calls to other peers
>>
>> However it is not able to answer calls made to it. That is, the
>> handset actually rings, but I've no way to answer it. The answer soft
>> key, picking up the phone, etc. all have no effect. And I'm at a loss
>> as to what setting should be altered to fix it. Any ideas?
>>
>> Possibly a tangent, but also affecting this handset, is that trying  
>> to
>> dial out over an external SIP trunk fails on the first attempt. But
>> calling an internal peer and then trying a second time makes it
>> mysteriously work.
>>
>> Any help greatly appreciated,