[asterisk-users] Asternic Call Center and Asterisk 1.4 Queues

JR Richardson jmr.richardson at gmail.com
Mon Dec 1 17:47:45 CST 2008


Hi All,

I'm testing the Asterinic Call Center Queue Log Analizer.  Working ok
except for realtime monitoring.  The page updates queue summary and
calls waiting, but not Agent status.  When an agent is (busy) in
[asterisk> queue show], the 'state' of the agent in agent status on
the web page does not change, always shows 'not in use'.  The page
does update with 'Last In Call' info after hangup of a call.

Any ideas?

Thanks.

JR
-- 
JR Richardson
Engineering for the Masses



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