[asterisk-users] Call monitor/barge/train

[Mark Hamilton]

Robin,

Thank you. I'm aware of ChanSpy. 
And that's a small part, a very small part, to my big picture question.

However, I'm still looking for output.

Thanks!


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Robin
Rodriguez
Sent: August 29, 2008 2:43 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call monitor/barge/train

Mark Hamilton wrote:
>
> Hi,
>
> I'm planning on migrating someone who uses a very mature system. They 
> would be logging in either as AgentLogin() or AQM. The main 
> requirement however, is:
>
> The supervisor will have a control panel, where he will see how many 
> of his agents are on call. If they are, he can "right-click" on the 
> agent and get the options Call Monitor (where the super just listens 
> in on the call, or new reps can listenin), Call Train (where the super 
> and agent can talk to each other for training, but the customer 
> doesn't hear them, or older reps can train newer reps), Call Barge 
> (where everyone can hear everyone else, super agent and caller)
>
> How or what can facilitate this?
>
> Thanks!
>
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looking at the command Chanspy should give you a lot of relevant 
information.

http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanSpy

-Robin

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