[asterisk-users] Cisco 7960 audible hold reminder?

[Robert Lister]

On Fri, Aug 15, 2008 at 12:27:16PM -0500, dgray at xevio.com wrote:
> 
> Hello,
> 
> I have recently setup my first PBX and am wondering if there might be a
> way to send audible notification to the cisco 7960 phone when a call is
> put on hold. We lost a call due to a customer being on hold and
> forgotten about (yikes). Is there a way to get the phone to beep or ring
> down the same or other SIP channels after a certain amount of time on
> hold?

Yes and no. (I am on the SIP version 8.9)

In the config file for the phone:

call_hold_ringback: 1


This option means that if there is a call on hold, and the handset is 
replaced (say, after ending another call) then the held call will ring again 
at the handset.

I don't think there is a way (on the handset) to set a held call timeout to 
re-ring on the phone.

If you park the call with asterisk instead of holding it, then the call park 
option allows calls to come back to the person who parked them after a set 
timeout.

You may be able to do something else in asterisk, though not sure what.

Rob


-- 
Robert Lister     - London Internet Exchange - http://www.linx.net/
sip:robl at linx.net - inoc-dba:5459*710        - tel: +44 (0)20 7645 3510
              134-138 Borough High Street, London SE1 1LB
   Registered in England 3137929 at 3 Park Road, Peterborough, PE1 2UX