[asterisk-users] LNP Problems

[Don Kelly]

When you provide TWTelecom with an LOA (Letter of Authorization) you want to
be sure it's absolutely accurate and signed by someone with authority over
the account that the numbers are coming from. That's why it's desirable to
have a CSR (Customer Service Record) to make sure that your LNP request to
the new carrier is letter-perfect. Getting a phone bill from your client
will make sure that the client's name is spelled correctly or misspelled
exactly as the old carrier has it, etc. The bill will NOT tell you who
should sign the LOA; you don't want to be surprised--it may be that the
phone company doesn't recognize the president of the company, and insists
that the LOA be signed by the IT manager who set up the service before he
left the organization six months ago.

  --Don

Don Kelly
PCF Corp
Real Support for your Virtual Office TM
651 842-1000
888 Don Kell(y)
651 842-1001 fax

 -----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Chad Whitten
Sent: Tuesday, August 12, 2008 4:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] LNP Problems

A CSR is nothing more than a listing of the numbers by your current
provider on some sort of letterhead to indicate you actually are the
subscriber who these numbers belong to (ie, you pay the bill for
them).

Is it necessary for the actual LNP process - no, not technically but
companies require it to make sure they are not porting some else's
numbers.  Most CLEC's will just use a copy of your bill as the CSR.
RBOC's have a more formal record which lists USOCs and other data that
is completely unnecessary.  The company doing the LNP will also need
an LOA from you to request the CSR from the current provider.

Time Warner most likely does have to give you one if they operate as a
CLEC in your state or residence but it wont be you they give it to.
You should provide TWTelecom with an LOA and then they can request the
CSR from Time Warner.  If the numbers in question are not numbers
native to Time Warner - ie, Time Warner ported them from Bell or your
regional LEC, then TWTelecom can force the issue and just port them by
updating the LNP database with their service provider id and other
appropriate information.  Time Warner does not have to release the
number to them for this.

Regardless, its useless for you to bother calling Time Warner and ask
for a CSR because the only people who would know what you are talking
about are in the LNP/Carrier division and unless you work for another
carrier, you wont get to them.  Your new Telco will have to do this.
If they cant accomodate this, I would find another provider.

On Tue, Aug 12, 2008 at 3:42 PM, Adam Moffett <adam at plexicomm.net> wrote:
> What is the deal with "CSR's"?
>
> TWTelecom is telling me that I can't port a number to their service
> without a Customer Service Record.  Apparently this is easy with
> Verizon, and not so easy with some other companies.
>
> Basically I'm at a brick wall with a couple of ports because TWTelecom
> is telling me I HAVE to get a CSR and certain other providers (Time
> Warner Cable for one) are telling me that's wrong, that I don't need one
> and they don't have one to give me.
>
> Does anybody know what to do at this point?
>
>
>
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-- 
Chad Whitten
601-842-6804
cwhitten at eipi.net

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