[asterisk-users] Queue Penalties not working properly

[Anthony Francis]

Syed Nasruddin wrote:

>> Actully the way I want the penalties functionality to behave it is not
>> doing it accordingly. I am right now using ringall. Set penalty 1 for
>> one agent and 2 for secnd agent. All the calls come in and go to first
>> agent#1 having penalty one. But the second call also go to agent#1 and
>> start waiting for it to be free rather it should have gone to penalty
>> two agent#2
>>
>> I have added call-limit=1 for bot sip accounts. And started the
>> services. Still find the status wrong.
>>
>> nasr
>>     

To do this the sip device must return a sip busy message from the device 
already on a call from the queue. Make sure that you disable call 
waiting on this line appearance.

Anthony