[asterisk-users] RES: Queue Penalties not working properly

[Marco Eduardo Cordeiro]

You have to limit calls to these agents, use incomminglimit or call-limit on
sip.conf to do that.
 
That way, when the first agent answers a call, all the other calls directed
to it will return with busy signal, and will be transferred to the other
agent.
 
 
______________________________
Marco Eduardo Cordeiro
Visioncom 
 
 
 
De: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] Em nome de Syed Nasruddin
Enviada em: terça-feira, 5 de agosto de 2008 09:40
Para: Asterisk Users Mailing List - Non-Commercial Discussion
Assunto: [asterisk-users] Queue Penalties not working properly
 
Hi,
 
I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What
is happening: two agents configuired one agent with penalty 1 and the other
with penalty 2. All the calls must go first to Agent 1 and if his line is
busy then only then agent 2 will get the call. However my queues are not
behaving in this manner. I have impmemnted ringall strategy. Now when first
call comes it ends up with agent 1, when secnd call comes it continue wait
in queue and doesn’t go to agent 2 and when agent one is free it goes to
this agent.
 
I have set penalties in queue.conf. I have monitered my queue and witnessed
that my agent1 status shows Not In Use and Agent 2 also same status is this
the reason behind this. I have copied my queue show results below.please
help . how do I change this stauts problem
 
callcenter*CLI> queue show
myqueue      has 0 calls (max unlimited) in 'ringall' strategy (14s
holdtime), W:0, C:2, A:0, SL:0.0% within 0s
   Members:
      SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233
secs ago)
      SIP/1000 with penalty 2 (Not in use) has taken no calls yet
   No Callers
 
 
Syed nasr
 
 
 




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