[asterisk-users] Customized Queuing Strategy

[Syed Nasruddin]

Hi All,

 

I have this Call Center requirement to be implenetd:

 

1. 10 Call Center Agents.

2.   All the calls coming in will ALWAYS be routed to specific 5 agents,
firstly.

4. IF ALL the first 5 agents are busy then ONLY then the call will be
routed to next 5 Agents.

 

Kindly suggest some good easy strategy to handle this.

 

thanks

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