[asterisk-users] Next step in extensions.conf after answer the phone in Queue

[AnDY]

I want to log in database some info ( total agents logged in, busy 
agents, time ... ). I have some variables and checking them.
Let me explain it from beginning:
Somebody call the queue and everyone is busy, i need to play to caller 
that everyone is busy and he should call later, and log this situation. 
So I have to variables. Total agents available (TQC) to pick up and busy 
agents (BQC). If everyone is busy than this to variables matches and the 
caller has to wait. This I need to log with this two numbers.
If BQC != TQC  I need just log the numbers nothing else.

Hopefully it is clear to you.
Maybe there is another solution how to do that.
Btw. I am putting this stats in MySQL database.

Andy

Al Baker napsal(a):
> Why would you want a "channel to continue" after the caller has hung up.
> I clearly am missing something here because I can't see what good that
> would be.  What do people do with this "Continued Channel" ?
> What is is used for ? How Does having it help you ? ???
>
> Atis Lezdins wrote:
>   
>> Queue will continue if called person hangs up (and there's no option).
>> If caller hangs up, call goes to h extension in same context. Just the
>> same way as Dial with 'g'. There's a change in 1.6 that allows called
>> channel to continue if caller hangs up, so probably something like
>> this could be applied also to Queue (or was that actually working with
>> using Local channels?).
>>
>> Regards,
>> Atis
>>
>> On Wed, Apr 23, 2008 at 7:13 PM, AnDY <andrej at ok.cvut.cz> wrote:
>>   
>>     
>>> Thank you for your answer.
>>>  But the Dial command has a option 'g' which means that after succes will
>>>  proceed next priorities in the dialplan. Is there something also for
>>>  Queue() because according to manual there is no option for it. So I am
>>>  looking for some other solution.
>>>
>>>  Andy
>>>
>>>  Tony Mountifield napsal(a):
>>>
>>>
>>>     
>>>       
>>>> In article <53331.195.250.139.102.1208950645.squirrel at nemesis.ok.cvut.cz>,
>>>>       
>>>>         
>>>  >  <andrej at ok.cvut.cz> wrote:
>>>  >
>>>  >> Hello everybody.
>>>  >>
>>>  >> I was looking for the solution but nothing found. I have this in my
>>>  >> extensions.conf:
>>>  >>
>>>  >> exten => 233,1,SetAccount(queue1)
>>>  >> exten => 233,2,Queue(queue1|rn)
>>>  >> exten => 233,3,NoOp(${QUEUESTATUS})
>>>  >> exten => 233,4,NoOp(${DIALSTATUS})
>>>  >>
>>>  >>
>>>  >> But when the call is placed in the queue and somebody answer it, it will
>>>  >> throw an error:
>>>  >>   == Spawn extension (default, 211, 4) exited non-zero on
>>>  >> 'Local/211 at default-3aff,2'
>>>  >>
>>>  >> And no other command in extensions is executed.
>>>  >> Any suggestions?
>>>  >>
>>>  >
>>>  > Queue() is like Dial(), in that if it succeeds in connecting to someone,
>>>  > it will not return to the next priority in the dialplan. However, if you
>>>  > define an 'h' extension, that will get executed when the call is complete:
>>>  >
>>>  > exten => 233,1,SetAccount(queue1)
>>>  > exten => 233,2,Queue(queue1|rn)
>>>  > exten => 233,3,NoOp(${QUEUESTATUS})
>>>  > exten => 233,4,NoOp(${DIALSTATUS})
>>>  >
>>>  > exten => h,1,NoOp(${QUEUESTATUS})
>>>  > exten => h,2,NoOp(${DIALSTATUS})
>>>  >
>>>  > Cheers
>>>  > Tony
>>>  >
>>>
>>>
>>>
>>>
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>>>     
>>>       
>>
>>   
>>     
>
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