[asterisk-users] Supermicro PDSME+ and TE110P [ ref:00D36mPe.50033qy57:ref ] NEW CASE 22828

[kido]

Hello,

Digium support kindly proposed to ship a TE120P card to help resolve the 
issue.
I plugged in the card, and introduced the loopback plug. I cleared the 
red alarm for a while and then i started seeing  alarm switching from 
Yel/Recovering to Blue/Rec with a lot of IRQ Misses.
I call Digium that assisted us, and we noticed IRQ sharing with the VGA 
adapter and the Ethernet port.
I changed to all the available slot but the DIGIUM card IRQ did not change.

Mainboard: SUPERMICRO PDSME+
CPU: Intel Core2Duo E4300
RAM: 2 x DIMM DDR2 1GB PC667/5300
HDD: 1 x 80GB SATA
VGA: onboard
LAN: 2 x 10/100/1000 onboard

I disabled the Ethernet card, but i still have a lot of IRQ Misses, and 
could not disable the VGA adapter.

I plugged in the Same card in a DELL Dimension 3100, and  It worked 
right away and like a charm.

I thank the whole digium team for their kind support, for their patience 
and professionalism, and promise to buy only Digium gear to show my 
gratitude :-)

Kido

Digium Support a écrit :
> Rod, Jared,
>
> I do not believe that this customer's problems are a result of hardware incompatibility, due to the fact that his system had no problems detecting the card and ztcfg did not report any errors during configuration. The problem he is experiencing is that the span stays in red alarm after it is configured and connected to the PRI. We attempted to test the card by configuring for loopback and inserting a loopback plug into the span, but the red alarm persisted. My conclusion was and is that the customer's TE110P is faulty.
>
> As noted in the case description and by the customer himself, I recommended that he have his card RMA'd if it is still under warranty (which, if I understand correctly, would result in him receiving a TE120P due to the TE110P being past end-of-life).
>
> With that cleared up, I'll send him a followup anyhow, since he seems not to understand that the card itself is unusable--it may be that I did not explain it clearly enough to him over the phone. Thanks for bringing this to my attention!
>
>
> --------------- Original Message ---------------
> From: Rod Montgomery [rmontgomery at digium.com]
> To: support at digium.com
> Subject: Fwd: Re: [asterisk-users] Supermicro PDSME+ and TE110P [
>  ref:00D36mPe.50033qy57:ref ]
>
> Sure, I'll ask Patrick to re-open this case and offer a TE120P exchange to this customer.
>
> Patrick, here's some text I wrote for a similar offer recently, feel free to re-purpose as you see fit:
>
> ----
> Digium is committed to manufacturing quality products and to providing top-flight support that exceeds your expectations. Sometimes the mailing list traffic fosters the wrong perception of Digium, but we are eager to assist every customer -- including logging in remotely to provide installation assistance and troubleshoot if necessary.
>
> We would like you to evaluate our newer model single-span PCI card, the Digium Wildcard TE120P. May we ship you one to evaluate, please? If it works in your Dell box, you're welcome to return the older TE110P, but all we really ask is that you tell the mailing list about your experience.
>
> If you're willing to give the TE120P a try, please reply with your mailing address. 
> ----
>
> Thanks,
> rm
>
>
> ----- Forwarded Message -----
> From: "Jared Smith" <jsmith at digium.com>
> To: "Rod Montgomery" <rmontgomery at digium.com>
> Sent: Wednesday, September 19, 2007 10:39:21 AM (GMT-0600) America/Chicago
> Subject: [Fwd: Re: [asterisk-users] Supermicro PDSME+ and TE110P]
>
> Follow-up to the message I sent you this morning... Can we get this guy
> a TE120P for his TE110P and see if that solves his incompatibility
> problems?
>
> -Jared
>
> -------- Forwarded Message --------
> From: kido <kido at cafe.tg>
> Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion
> <asterisk-users at lists.digium.com>
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> <asterisk-users at lists.digium.com>
> Subject: Re: [asterisk-users] Supermicro PDSME+ and TE110P
> Date: Wed, 19 Sep 2007 15:01:23 +0000
>
> Interesting. I called Digium support. Very friendly guys but they were 
> unable to tell me if it was a hardware compatibility. They only 
> suggested an RMA, but it is an incompatibility issue, that won't help. 
> That is why, I asked for your experience.
>
> Thanks
>
>
> Jared Smith a écrit :
>   
>> On Wed, 2007-09-19 at 13:01 +0000, kido wrote:
>>   
>>     
>>> Has anyone use the Supermicro PDSME+ in combination with the TE110P 
>>> successfully?
>>> My experience so far is not very good.
>>>     
>>>       
>> If you're having a motherboard compatibility issue with a Digium card
>> under warranty, you should contact the Digium support department and
>> they'll help you out.
>>     
>
> Regards, 
>
> Patrick Anderson
> Digium Hardware Support Specialist
> Digium, Inc.
> 150 West Park Loop
> Suite 100
> Huntsville, AL 35806
> support at digium.com
> Toll Free 1-877-LINUX-ME (1-877-546-8963)
> Local     1-256-428-6000
>
>
>
>   


-- 
Kido NOAGBODJI
Directeur NTIC
C.A.F.E. Informatique & Télécom'
Cité Maman N'Danida
Route de Kpalimé
B.P. 12596 Lomé Togo
P. +228 225 55 55
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