[asterisk-users] Call Center SoftPhone with Auto Answer

[Joao Pereira]

I don't think so, because in paging/intercom, the phones must support 
"Auto Answer".

The link you sent says:
"SIP phones for the most part don't support any of these phone based 
paging functions. If a SIP phone offers an Auto Answer function, you can 
approximate limited paging intercom functionality."

I'm using X-Lite, and in X-Lite I can't force the users to answer the 
call..... The users can put "Auto Answer = Off".

Also, the response from Counterpath was weird, as they said they're 
engineering team cannot remove the Auto Answer option:
"To have the auto-answer permanently on in the context that you wish to 
have is a feature that our engineering team cannot hard code into the 
phone. It can be turned on and off in the menu "

So, if someone knows a nice softphone for an Asterisk Call Center, 
please advice me.
Thanks
Regards
Joao Pereira




Ed Pastore wrote:
> On Sep 17, 2007, at 11:11 AM, Joao Pereira wrote:
>
>> But still, the user can choose not to answer the phone.....
>> I want to force the users to accept the calls.
>
> Wouldn't that be the same as paging/intercom, then?
> http://www.voip-info.org/wiki/view/Asterisk+Paging+and+Intercom