[asterisk-users] Cascading queues & calls not joining unavailable queues.

[Sander Smeenk]

Hi! - Trying a repost, my first message didn't seem to make the list.

I have one main queue with agents that take calls to our main
phonenumber. Now i want to cascade calls through to the fallback queue
immediately when all the agents in the first queue are 'unreachable' in
any way (be it OffHook, DND, Paused, etc...)

Somehow calls still keep hanging around in the main queue even if agents
are Busy or 'DND' for the specified timeout before returning to the
dialplan which then calls the next queue.

The extensions.conf section that places the call on the main queue and
afterwards the second queue:

| exten => 511,n,Queue(511,t,,,30)  ; Main queue
| exten => 511,n,Queue(611,t,,,30)  ; Fallback queue

And this is my queues.conf accordingly. I'll only show the main queue
config, as the fallback queue config is EXACTLY the same, except for the
queuemembers ofcourse.

| [511]
| servicelevel = 30
| announce = voice/connected
| musiconhold = default
| strategy = ringall
| context = vanuit-queues
| timeout = 10 
| wrapuptime = 10
| announce-frequency = 10
| announce-holdtime = no
| joinempty = strict
| leavewhenempty = yes
| member => SCCP/206
| member => SCCP/210

This selection of loglines shows Asterisk is aware that noone is answering
the queue:

| logger.c: -- Goto (groepen,511,1)
| logger.c: -- Called SCCP/210
| logger.c: -- Called SCCP/206
| logger.c: -- SCCP/206 is busy
| logger.c: -- SCCP/210 is busy
| app_queue.c: No one is answering queue '511' (7/2/0)
| logger.c: -- Stopped music on hold on SIP/10.10.1.1
| logger.c: -- Told SIP/10.10.1.1 in 511 their queue position (which was 1)
| logger.c: -- Started music on hold, class 'default', on SIP/10.10.1.1
| logger.c: -- Called SCCP/210
| logger.c: -- Called SCCP/206
| logger.c: -- SCCP/206-00000021 is busy
| logger.c: -- SCCP/210-00000020 is busy
| app_queue.c: No one is answering queue '511' (7/2/0)
| [ ... etc ... ]

What am i doing wrong here? Can anyone shed some light?

Thanks!
Sander.
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