[asterisk-users] Skills Based Routing

[Lenz]

I think you should use a set of queues - if your skill-based requirements  
are the usual suspects (speaking different languages) it's fairly easy to  
set up with a master queue for each language with different priority  
groups based on how good the agent is with that language. We have a good  
number of clients who did just that and are quite happy with it, without  
messing around with custom code and AGIs. :)
I hope this helps,
l.


On Mon, 15 Oct 2007 02:56:29 +0200, Nick Brown <Nick at ipera.com.au> wrote:

> Morning All,
>
> Has anyone here successfully implemented skills based routing within  
> queues?
>
> The concept behind skills based routing is fairly straight forward, and I
> know I could do it with multiple queues, agent penalties and a bit of  
> AGI to
> put the call into the right queue.
>
> However doing this is going to require the addition of several extra  
> queues
> and isn't a very clean solution.
>
> The other alternative is to write our own queue system with AGI, effort++
> though :-)
>
> TIA.
>
> Cheers,
> Nick.
>


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