[asterisk-users] Skills Based Routing

[Nick Brown]

Morning All,

Has anyone here successfully implemented skills based routing within queues?

The concept behind skills based routing is fairly straight forward, and I
know I could do it with multiple queues, agent penalties and a bit of AGI to
put the call into the right queue.

However doing this is going to require the addition of several extra queues
and isn't a very clean solution.

The other alternative is to write our own queue system with AGI, effort++
though :-)

TIA.

Cheers,
Nick.