[asterisk-users] Polycom MWI's will not turn off

Thermal Wetland thermalwetland at gmail.com
Wed Nov 28 15:18:52 CST 2007


Hello,

I have a bunch of Polycom 601's and Asterisk 1.4.13.  The problem is that
the MWI indicators will never go off (The blinking red light and envelope in
the LCD).
I have tried to upgrade to 1.4.14 and all different SIP versions on the
Polycoms.  I am now at 1.6.7

Here is the SIP Message that turns on the lights:

Scheduling destruction of SIP dialog '
3e38668f223a61301b2599f64413fc5e at xxx.xxx.xxx.xxx' in 32000 ms (Method:
NOTIFY)
Reliably Transmitting (NAT) to yyy.yyy.yyy.yyy:5060:
NOTIFY sip:102-Acme at xxx.xxx.xxx.xxx:33475 SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5060;branch=z9hG4bK0c3d9f34;rport
From: "anonymous" <sip:anonymous at xxx.xxx.xxx.xxx>;tag=as33238a01
To: <sip:102-Acme at yyy.yyy.yyy.yyy:33475>
Contact: <sip:anonymous at xxx.xxx.xxx.xxx>
Call-ID: 3e38668f223a61301b2599f64413fc5e at xxx.xxx.xxx.xxx
CSeq: 102 NOTIFY
User-Agent: Asterisk PBX
Max-Forwards: 70
Event: message-summary
Content-Type: application/simple-message-summary
Content-Length: 88

Messages-Waiting: no
Message-Account: sip:102 at xxx.xxx.xxx.xxx
Voice-Message: 0/0 (0/0)


<--- SIP read from y.y.y.y:5060 --->
SIP/2.0 200 OK
Via: SIP/2.0/UDP x.x.x.x:5060;branch=z9hG4bK0e58862b;rport
From: "anonymous" <sip:anonymous at voip2.makaicomm.com>;tag=as69473f09
To: <sip:sip:102-Acme at 192.168.1.4:5060>;tag=D888A873-3AA22F98
CSeq: 112 NOTIFY
Call-ID: 2b46ccef-d87e0939-6db3c26 at x.x.x.x
Contact: <sip:102-Acme at x.x.x.x:33475>
Event: message-summary
User-Agent: PolycomSoundPointIP-SPIP_601-UA/1.6.7.0130
Content-Length: 0






Everytime the phone re-registers these messages are sent and the phone
'beeps' and will turn the MWI indicators on even if they have been manually
turned off.

Anyone see the issue or have any suggestions?

Thanks,
Thermal
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