[asterisk-users] Outside lines are just not happening...

[Brian Capouch]

Stephen Bosch wrote:

> If you get dumbfounded responses ask to speak to someone in the
> programming group (unless they are a tiny little phone company, they
> will have one). If you open a ticket, it usually means they will
> escalate the problem, even if the agent you are speaking with has no
> idea what you are talking about. Best to be friendly with them!
> 

And what do you do when they say:

"We have a modern, relatively-new switch for which that sort of feature 
change is a trivial click on a GUI checkbox.  However, we do not have 
any tariffed requirement to provide disconnect supervision.  So we won't 
do it for you.  Goodbye."

And then the call ends.

B.

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