[asterisk-users] Re: DTMF not being detected with 1 provider. Works with the other provider...

[Stephen Bosch]

Evert wrote:
> No one...?
> 
> This problem is really bugging me...  :-/
> 
> Regards,
> 	Evert
> 
> 
> 
> Evert wrote:
>> Hi all!
>>
>> Working on the following brain-scratcher. I am setting up a Trixbox
>> system for someone who uses 'provider A'. Everything works fine, except
>> for the IVR: keypresses by callers are not being detected.
>>
>> Just for testing I added my own provider, 'provider B' to their system.
>> And then the IVR works!
>>
>> Is there any possibility that the config on the provider-side is causing
>> this difference? If yes, what could it be, and is there a way for me to
>> fix this?

Yes, there's a strong possibility. DTMF problems are common with VOIP
providers; I've had personal experience with them.

You might try talking nicely with them to see if they might help you
diagnose the problem; alternatively, explore moving your customer over
to provider B.

_Stephen-