[asterisk-users] Complicated callback solution

[marcelobiz at comcast.net]

Thanks Steve ... I'll try it out ...


 -------------- Original message ----------------------
From: Steve Edwards <asterisk.org at sedwards.com>
> On Sun, 11 Mar 2007, marcelobiz at comcast.net wrote:
> 
> > I hope I get your help for this problem ... at least point me through 
> > the right direction ....
> >
> > I configured a queue that when the people are tired of waiting they can 
> > press 1 and I direct them to voicemail ... but I'd like to make a 
> > callback solution at this point, because during busy hours it is hard to 
> > check the voicemail ...
> >
> > I'd like to make my system to call back this person and connect to one 
> > of my agents ... but I wish to have some requirements ...
> >
> > 1. I'd like to connect to one of my agents first ...
> >
> > 2. I'd like to setup some time before the call is placed ... To give 
> > time to my agents answer the persons that are already waiting on the 
> > queue ...
> >
> > 3. And I need to make this call to be repeated if not answered by the 
> > person ....
> >
> > I know that I can implement callback using .call files but I would need 
> > to connect to the person first, right ? If I do that way, the person 
> > would still have to wait to be answered by one agent ...
> 
> Put the agent in the "channel" statement and then use the "application" 
> statement to invoke dial or send the agent to an extension to dial the 
> customer. Then, use "touch" to set the execution time before moving the 
> call file to the outgoing directory.
> 
> Thanks in advance,
> ------------------------------------------------------------------------
> Steve Edwards      sedwards at sedwards.com      Voice: +1-760-468-3867 PST
> Newline                                             Fax: +1-760-731-3000
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