[asterisk-users] RE: Coaching in asterisk

[Wai Wu]

Fix on an agent? What do you mean? We make call center software and our clients usually have 200 to more than a thousand agents, and some agents are even working from a remote location like their homes. We have a small application for the supervisor throught which he/she can view the status of all the agents currently on the system and by clicking a button on the agent name, he/she can monitor/coach any one of them he/she wish. We are add Asterisk support now, and I want this feature to be supported.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com on behalf of Steve Totaro
Sent: Thu 3/8/2007 11:11 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] RE: Coaching in asterisk
 
Must be a quiet and small call center without high cubicle walls.  There 
is no way that would be an issue at the call center I setup.  16 agents 
to a team and all of them on the phone all the time, you cannot even fix 
in on an agent if you wanted to, there was too much noise.

Thanks,
Steve

Doug Garstang wrote:
> We used ChanSpy to allow a supervisor to listen in on the calls of 
> their staff. There was one huge problem with this, which I imagine 
> would affect whisper as well.
>
> The supervisor typically sat fairly close to the worker, and could 
> hear both the voice of the worker as they spoke AND the delayed voice 
> coming through their head phones. It was rather distracting and made 
> it difficult to really be practical.
>
> Doug.
>
> Dean Collins wrote:
>> Yep, it's called Whisper
>>
>> Check in voip-info.org I think I've read stuff about it there.
>>  
>>
>> Regards,
>>
>> Dean Collins
>> Cognation Pty Ltd
>> dean at cognation.net
>> +1-212-203-4357 Ph
>> +1-917-207-3420 Mb
>> +61-2-9016-5642 (Sydney in-dial).
>>
>>
>>  
>>> -----Original Message-----
>>> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
>>> bounces at lists.digium.com] On Behalf Of Wai Wu
>>> Sent: Thursday, 8 March 2007 4:25 PM
>>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>>> Subject: Coaching in asterisk
>>>
>>>
>>>
>>> Is there a way to setup a conference where  party  A can coach another
>>>     
>> Party B, at
>>  
>>> the same time, all other parties cannot hear party A? In order words,
>>>     
>> partis A and B
>>  
>>> can hear every one, and party A can only be heard by party B.
>>>
>>> Thnx
>>>     
>>
>
>
>
>

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