[asterisk-users] Asterisk queue and agents
BJ Weschke
bweschke at gmail.com
Thu Mar 8 06:06:01 MST 2007
Ok. One more thing - how are you logging the agent in? With
AgentLogin or AgentCallBackLogin?
Additionally, how did you get on that call 56405 to your cell? Was it
directly to the SIP device or via the agent channel that the
represents that SIP device?
BJ
On 3/8/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> Sorry
> Forgot to tell you I was on exten 56405 called to my cell. I then called into the Queue with another cell and this is the output.
>
> Also forgot to include the show queue
>
> voipgw*CLI> show queue
> dayton has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
> Members:
> agent/56432 (Unavailable) has taken no calls yet
> agent/56422 (Unavailable) has taken no calls yet
> agent/56426 (Unavailable) has taken no calls yet
> agent/56424 (Unavailable) has taken no calls yet
> agent/56429 (Unavailable) has taken no calls yet
> agent/56427 (Unavailable) has taken no calls yet
> agent/56425 (Unavailable) has taken no calls yet
> agent/56411 (Unavailable) has taken no calls yet
> agent/56428 (Unavailable) has taken no calls yet
> No Callers
>
> masion has 1 calls (max unlimited) in 'fewestcalls' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
> Members:
> agent/564321 (Unavailable) has taken no calls yet
> agent/564221 (Unavailable) has taken no calls yet
> agent/56405 (paused) (Not in use) has taken no calls yet
> agent/56423 (Unavailable) has taken no calls yet
> agent/56421 (paused) (Not in use) has taken no calls yet
> agent/56420 (Unavailable) has taken no calls yet
> agent/56416 (paused) (Not in use) has taken no calls yet
> Callers:
> 1. SIP/208.70.216.73-09780030 (wait: 0:12, prio: 0)
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Hall, Eric M.
> Sent: Thursday, March 08, 2007 7:24 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [asterisk-users] Asterisk queue and agents
>
> Asterisk SVN-branch-1.4-r58243
>
> Voipgw*CLI> show agents
> 56416 (Jenifer Henry) available at '56416 at sip' (musiconhold is 'default')
> 56420 (Ran Dodds) not logged in (musiconhold is 'default')
> 56421 (Talena Huffman) available at '56421 at sip' (musiconhold is 'default')
> 56423 (Manager) not logged in (musiconhold is 'default')
> 56422 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 56432 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 56426 (HEATHER PRICE) not logged in (musiconhold is 'default')
> 56424 (BEV BATTAGALLIA) not logged in (musiconhold is 'default')
> 56429 (JOE FERRAU) not logged in (musiconhold is 'default')
> 56427 (MICHELLE CLOUSE) not logged in (musiconhold is 'default')
> 56425 (PATTY ARMSTRONG) not logged in (musiconhold is 'default')
> 56411 (DOREEN BUNDY) not logged in (musiconhold is 'default')
> 56428 (VICKI SHANKS-NORTH) not logged in (musiconhold is 'default')
> 56405 (Eric Hall) available at '56405 at sip' (musiconhold is 'default')
> 16 agents configured [3 online , 13 offline]
>
> voipgw*CLI> show agents
> 56416 (Jenifer Henry) available at '56416 at sip' (musiconhold is 'default')
> 56420 (Ran Dodds) not logged in (musiconhold is 'default')
> 56421 (Talena Huffman) available at '56421 at sip' (musiconhold is 'default')
> 56423 (Manager) not logged in (musiconhold is 'default')
> 56422 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 564221 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 56432 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 564321 (ANNE RIDDIOUGH) not logged in (musiconhold is 'default')
> 56426 (HEATHER PRICE) not logged in (musiconhold is 'default')
> 56424 (BEV BATTAGALLIA) not logged in (musiconhold is 'default')
> 56429 (JOE FERRAU) not logged in (musiconhold is 'default')
> 56427 (MICHELLE CLOUSE) not logged in (musiconhold is 'default')
> 56425 (PATTY ARMSTRONG) not logged in (musiconhold is 'default')
> 56411 (DOREEN BUNDY) not logged in (musiconhold is 'default')
> 56428 (VICKI SHANKS-NORTH) not logged in (musiconhold is 'default')
> 56405 (Eric Hall) available at '56405 at sip' (musiconhold is 'default')
> 16 agents configured [3 online , 13 offline]
>
> If you tell me how to do a "full" DEBUG/VERBOSE I will be happy to send you one.
>
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of BJ Weschke
> Sent: Thursday, March 08, 2007 7:03 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Asterisk queue and agents
>
> What version of Asterisk is this "the r number" on the 1.4 branch?
> I'll try and reproduce the condition here.
>
> Also - if you could post into that bug on Mantis a "full"
> DEBUG/VERBOSE log and what it looks like when you do "show queues"
> when one of these agents is on the phone, that'd be real helpful.
>
> Thanks.
>
> On 3/7/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> > BJ
> > Here is the sip.conf file. Hints work great. The only problem is the queue is sending calls to an agent that's on the phone.
> >
> >
> > [general]
> > rtcachefriends=yes
> > videosupport=yes
> > port=5060 ; Port to bind to (SIP is 5060)
> > bindaddr=0.0.0.0 ; Address to bind to (all addresses on machine)
> > context=sip ; Send unknown SIP callers to this context
> > allow=g729
> > allow=h263 ; H.263 is our video codec
> > allow=h263p ; H.263p is the enhanced video codec
> > ;allow=g711
> > ;allow=all
> > ;allow=ulaw
> > ;allow=gsm
> > nat=1
> > host=dynamic
> > type=peer
> > qualify=yes
> > notifyringing=yes
> > Subscribecontext=sip
> > call-limit=300
> > notifyhold = yes
> > limitonpeer = yes
> > notifyringing = yes ; Notify subscriptions on RINGING state (default: no)
> > notifyhold = yes
> >
> >
> > [56405] ;Eric Test
> > type=friend ; "friend" means this device takes and makes calls
> > username=1 ; Username on device
> > callerid=Eric Test Phone <56405>
> > secret=56405 ; Password for device
> > host=dynamic ; This host is not on the same IP addr every time
> > context=sip ; Inbound calls from this host go here
> > mailbox=56433 at default; Activate the message waiting light if this
> > canreinvite=no ; Leave this alone for now; see archives for details
> > nat=1
> > qualify=yes
> > Subscribecontext=sip
> > notifyringing=yes
> > call-limit=300
> >
> >
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of BJ Weschke
> > Sent: Wednesday, March 07, 2007 10:35 PM
> > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > Subject: Re: [asterisk-users] Asterisk queue and agents
> >
> > I don't think this is a bug.
> >
> > From UPGRADE.txt:
> >
> > * Queues depend on the channel driver reporting the proper state
> > for each member of the queue. To get proper signalling on
> > queue members that use the SIP channel driver, you need to
> > enable a call limit (could be set to a high value so it
> > is not put into action) and also make sure that both inbound
> > and outbound calls are accounted for.
> >
> > Example:
> >
> > [general]
> > limitonpeer = yes
> >
> > [peername]
> > type=friend
> > call-limit=10
> >
> >
> > --------
> > Please test with that and report your findings, and if it's still not
> > working find us on IRC as we'd like to take a further look and see
> > what might be wrong.
> >
> > BJ
> >
> > On 3/7/07, Hall, Eric M. <ehall at amaxx.com> wrote:
> > > Looks like it's a bug
> > >
> > > http://bugs.digium.com/view.php?id=9172&nbn=3
> > >
> > > I have update to Asterisk SVN-branch-1.4-r58243 and will test it tomorrow and report back to the list.
> > >
> > >
> > >
> > > Eric Hall
> > >
> > >
> > > -----Original Message-----
> > > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Octavio Ruiz (Ta^3)
> > > Sent: Wednesday, March 07, 2007 1:05 PM
> > > To: Asterisk Users Mailing List - Non-Commercial Discussion
> > > Subject: Re: [asterisk-users] Asterisk queue and agents
> > >
> > > > Have a question for the group
> > > > If I have an agent is on the phone outside of the queue should that person
> > > > still get queue calls ?
> > > > Doing a show agents online I see Available however show hints I see inuse.
> > >
> > > There is a ringinuse feature for SIP devices on 1.4.X which is what you are looking for.
> > >
> > > --
> > > Octavio Ruiz Cervera
> > > Neocenter, SA. de CV.
> > > http://www.neocenter.com/
> > > Soluciones para Centros de Contacto y Telefonía IP
> > > Tel.: (+52 55) 8590-9000 Ext. 9016
> > > Cel.: (+55 55) 5514-087790
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