[asterisk-users] Queues monitoring software

[voip crazy]

Hello all,

A client of us, needs a queue monitoring system. In realtime he needs to now
the PRI status, the agents logged in and logged out, the number of received
calls by agent, ....,etc.
I am not a call center specialist and i want to find a call center software
to offer to my client that fits his needs.
I need a monitoring solution for incomming and outgoing calls and a queue
management interface to create and/or modify queues or agents.

Any one of you could has instalesd this kind of software? Which one?
Which one could you recomend me?

Thanks in advance.

Voipcrazy.
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