[asterisk-users] Best wifi IP phone for asterisk (LINKSYSSUPPORT QUALITY)

[Dovid B]

Don't you just love outsourcing ?


----- Original Message ----- 
From: "Michelle Dupuis" <support at ocg.ca>
To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" 
<asterisk-users at lists.digium.com>
Sent: Tuesday, June 26, 2007 3:39 PM
Subject: Re: [asterisk-users] Best wifi IP phone for asterisk 
(LINKSYSSUPPORT QUALITY)


>I haven't been too impressed with the WIP330 - but my experience with
> Linksys tech support has been disastrous!
>
> I spent approximately 50 minutes on hold, I was transferred between 4
> different people (all of whom had a poor grasp of the English language),
> none of them understood the features of the phone.  All they could do was
> read the user manual I already had in front of me.  None of them could
> explain the "auto-provisioning" feature mentioned on the Linksys website, 
> or
> on the phone menus, etc.  None of them even understood what SIP and RTP
> protocols were.  They were just there to read the manual to me.
>
> Here's a warning for the group...watch our for Linksys!
>
> -MD-
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Nick 
> Seraphin
> Sent: Tuesday, June 26, 2007 4:58 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Best wifi IP phone for asterisk
>
>
> On Tue, 26 Jun 2007, Hendrik Visage wrote:
>
>> On 6/25/07, Michelle Dupuis <support at ocg.ca> wrote:
>> >
>> >
>> > We're looking at a large wifi phone deployment, and we're looking
>> > for wifi phones that:
>>
>> HAve a look at the Linksys WIP 300 (or something) Can be charged from
>> the USB port
>
>
> I have a WIP330 and it doesn't work.  Maybe it needs a firmware upgrade.
> Maybe it's a defective unit and all the others work fine.  I haven't 
> called
> support yet because I haven't had the chance.
>
> Audio in one direction cuts out completely for about 4 seconds every 10
> seconds during the call.  For 10 seconds it works fine... audio in both
> directions... then 4 seconds of silence in one direction... then 10 
> seconds
> of normal, etc etc, repeating forever.
>
> Completely unusable as-is.
>
> All my other Linksys IP Phones work great, though.  I only have one 
> WIP330.
> I don't have any WIP300's.
>
> My recommendation:  Whatever you go with, buy ONE first for testing to 
> make
> sure you're happy with it BEFORE you buy a boatload of them.
>
> -- Nick
>
>
>
>
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