[asterisk-users] Regarding Call Queue

[Manish Gupta02]

Hi

 

My agents are logged into the queue through the UI but when ever I run
"show queue" on the console, it shows 

"Members 

      Agent 6001 (Unavailable) 

      Agent 6002 (Unavailable)

NO callers"

 

I have followed all the steps in Queue creation.

And whenever I place a call at Queue, I hear a hold tone.

 

Instead if I call directly at my agents extension then the phone rings.

 

How to overcome this problem. 

 

With Regards

Manish Gupta

 

 

 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rob Schall
Sent: Wednesday, January 31, 2007 8:06 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Regarding Call Queue

 

Is your agent logged into that queue to receive the calls? You can

typically say "show queues" to list all queues and see who is "not in

use" vs "unavailable". If they are all unavailable, are you getting a

successful "Agent Logged In" message when you log that guy in?

 

Rob

 

 

 

Manish Gupta02 wrote:

> 

> Hi

> 

>  

> 

> I recently installed AsteriskNOW and I am trying to use its Call queue

> feature. But after configuring the Queue whenever I place a call, no

> phone in my Queue list rings.

> 

>  

> 

> I am not able to overcome this problem. I am using Snom360 as my

> softphone.

> 

>  

> 

> Please help me In this regard.

> 

>  

> 

> With Regards

> 

> Manish Gupta

> 

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