[asterisk-users] Queue Status

[Drew Gibson]

Hi Rob,
put your call centre stuff in a context that is separate from all other 
extensions (like internal, long distance, etc) and have it contain it's 
own, dedicated dial() code.

[incoming-to-callcentre]
; Incoming calls to Call Centre arrive in this context
;  IVR stuff.....
; ....
; If Q1 selected...
exten => 1,1,Goto(5210,1)
; If Q2 selected...
exten => 2,1,Goto(5220,1)

include => [callcentre]

[call-centre]
; All Call Centre dial stuff goes here
; Q1
exten => 5210,n,Queue(Q1)
; Q2
exten => 5220,n,Queue(Q2)
; All CC extensions start with 6
exten => _6XX,1,macro(ccexten,${EXTEN})

[macro-ccexten]
; Special dial stuff for Call Centre only
exten => s,1,Dial(EXTEN)
; Handle timeouts, etc here .......
exten => s,n,Voicemail(u1000)

regards,

Drew

Rob Schall wrote:
> Hello all,
>
> I think Lee has given me a head start, but I'm still running in a circle
> (at least i'm in the lead).
>
> The problem is with my queues. The phones go to their own voicemail
> after 5 rings.
> That's about the same time I allow the phone to ring before trying
> another phone in the queue. Is there a way to tell asterisk....?
>
> If this call is coming from a queue, do not follow a normal dial plan
> for the phone (don't send to user's voicemail). In stead, once timed out
> (t|||60), send to Voicemail(u1000).
>   
-- 

Drew Gibson

Systems Administrator
OANDA Corporation
416-593-6767 x322
www.oanda.com