[asterisk-users] Re: Delay in Call Distribution using the Queue Application

[mbodbg at gmx.net]

Thanks for the info, is there a patch available for version 1.2 that adds
the "autofill" option?

Thanks and Regards

Markus

Yes, I confirm the autofill option is present in 1.4, but must be enabled
manually not to break compatibility with 1.2. 
l.

On Fri, 19 Jan 2007 15:32:32 +0100, Tom Rymes <[EMAIL PROTECTED]> wrote: 

You may be running into the limitation in Asterisk 1.2 (It's fixed in 1.4, I
think.... double check that) in how the queues distribute calls. Basically,
the queue can only distribute one call at a time, so if you have two agents,
both available, and two calls in the queue, asterisk will send call #1 to
agent #1 first. Once that call is connected, Asterisk will then send call #2
to agent #2. In other words, until asterisk distributes the first call, it
can't distribute any other calls waiting in line.