[asterisk-users] Queuing Problem with Asterisk

[George C. Attopany]

Hi,

I have an Asterisk systems setup with a Channel bank to serve a number of 
analog telephone handsets, aside the IP phones and ATAs that associate with 
the asterisk.

A queuing group with a global number for a group of  extension numbers is 
configured[Global number =  9000;   Extensions in the Queue = 3001 .... 
3007 ].

Once Asterisk is up and running there is a bleak/single-ring on all the 
extensions in the queue(ie 3001, 3002 ... 3007). This single-bleak(or 
single-ring) is being a nuisance to people using those extension telephone 
handsets.
This single-bleak/single-ring  do NOT happen on the other extensions which 
are not in the queue group.

This bleak/single-ring persist even when the handset is ringing as a result 
of an in-coming call. The  bleak/single-ring  stop only when the handset is 
off-hook.

I need assistance to get rid of this single-bleak/single-ring on the queue 
extensions,
as all the people on the queue extensions have placed their handset at 
off-hook position to avoid the distractions from the bleak/single-ring.
Below are my dialplan configurations (extensions.conf ):


extensions.conf (queue configurations)

===========================================

; Support Line/Extension

;

; exten => 9000,1,Answer               (9000 = Global Number for the Queue)

exten => 9000,1,SetMusicOnHold(default)

exten => 9000,2,DigitTimeout,5

exten => 9000,3,ResponseTimeout,10

exten => 9000,4,Background(welcome)

exten => 9000,5,Queue(support|tTH)

exten => 9000,6,Voicemail(u9000)

exten => h,1,Hangup

exten => t,1,Hangup

;

;

exten => 3001,1,Dial(ZAP/10-1,40,tr)

exten => 3001,2,Voicemail(u3001)

exten => 3001,102,Voicemail(3001)

exten => 3001,103,Hangup

;

exten => 3002,1,Dial(ZAP/11-1,40,tr)

exten => 3002,2,Voicemail(u3002)

exten => 3002,102,Voicemail(b3002)

exten => 3002,103,Hangup

;

exten => 3003,1,Dial(ZAP/12-1,40,tr)

exten => 3003,2,Voicemail(u3003)

exten => 3003,102,Voicemail(b3003)

exten => 3003,103,Hangup

;

;

exten => 3004,1,Dial(ZAP/13-1,40,tr)

exten => 3004,2,Voicemail(u3004)

exten => 3004,102,Voicemail(b3004)

exten => 3004,103,Hangup

;

exten => 3005,1,Dial(ZAP/14-1,40,tr)

exten => 3005,2,Voicemail(u3005)

exten => 3005,102,Voicemail(b3005)

exten => 3005,103,Hangup

;

exten => 3006,1,Dial(ZAP/15-1,40,tr)

exten => 3006,2,Voicemail(u3006)

exten => 3006,102,Voicemail(b3006)

exten => 3006,103,Hangup

;

exten => 3007,1,Dial(ZAP/16-1,40,tr)

exten => 3007,2,Voicemail(u3007)

exten => 3007,102,Voicemail(b3007)

exten => 3007,103,Hangup

;

;







queues.conf Configuration

========================================

;
[support]
music = default
strategy = leastrecent
timeout = 25
retry = 5
wrapuptime=15
;maxlen = 0
;announce-frequency = 500
announce-holdtime = no
;announce-round-seconds = 10
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-seconds = queue-seconds
queue-thankyou = queue-thankyou
monitor-format = gsm
monitor-join = yes
context=queueout
member => Zap/9-1
member => Zap/10-1
member => Zap/11-1
member => Zap/12-1
member => Zap/13-1
member => Zap/14-1
member => Zap/15-1
member => Zap/16-1
;
;
;
;
;
[queueout]
Exten => 1,1,Voicemail(1234)
Exten => 0,1,Dial(Zap/1-1)