[asterisk-users] Queue and Interface time out

[James Fromm]

I guess I'm missing something else.  'ringinuse = no' doesn't change
anything.  While on a call, the queue still sends another call and
proceeds to set the member paused after receiving 'Busy Here' back from
the SIP device.

My queues.conf is:

[general]

	persistentmembers = no

[customerservice]

	persistentmembers = no
	musiconhold = default
	reportholdtime = no
	strategy = leastrecent
	timeout = 20
	retry = 5
	wrapuptime = 30 ;allow agents 30 seconds to wrap up work
	maxlen = 0 ;unlimited callers on hold
	servicelevel = 60 ;calls must be answered within 60 seconds
	announce-holdtime = no
	autopause = yes
	ringinuse = no
	joinempty = yes
	leavewhenempty = no

Am I missing something obvious?

Thanks,
James

James Fromm wrote:
> DoH!  I missed that ringinuse.  Thanks!
> 
> Julian Lyndon-Smith wrote:
>> James Fromm wrote:
>>> Hmm, the use of autopause in queues.conf introduces a new issue.  
>>> When a queue member is on a call, the queue continues to try to send 
>>> calls to the member's interface.  Getting the 'Busy Here' response 
>>> from the SIP device causes the caller to continue holding.
>>>
>>> The new issue is that autopause appears to pause the member interface 
>>> even when they're on another call.  Am I missing something or is this 
>>> the expected behavior?
>>
>> queues.conf:
>>
>> ; Autopause will pause a queue member if they fail to answer a call
>> ;
>> ;autopause=yes
>>
>>>
>>> I didn't expect the Queue application to try member interfaces that 
>>> are busy.
>>
>> queues.conf:
>>
>> ; If you want the queue to avoid sending calls to members whose 
>> devices are
>> ; known to be 'in use' (via the channel driver supporting that device 
>> state)
>> ; uncomment this option. (Note: only the SIP channel driver currently 
>> is able
>> ; to report 'in use'.)
>> ;
>> ; ringinuse = no
>>
>>
>> Julian
>>
>>>
>>> Thanks,
>>> James
>>>
>>> James Fromm wrote:
>>>> NICE!  That did the trick.
>>>>
>>>> Thanks!
>>>>
>>>> Julian Lyndon-Smith wrote:
>>>>> try autopause in queues.conf
>>
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