[asterisk-users] Polycom SIP 501 Transfer Question

[Bill Gibbs]

Yeah but I think the caller ID issue still remains.

Bill

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric
"ManxPower" Wieling
Sent: Friday, February 23, 2007 11:58 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom SIP 501 Transfer Question

In later 1.6.x firmwares there is a config option for allow transfer on 
proceeding that basically allows you to do a blind transfer by just 
hitting the transfer key again rather than having to select Blind.

Shawn Kelley wrote:
> I know this is not a Polycom support forum, but I also know there are
a lot
> of you with a great deal of Polycom experience.
> 
> Is there anyway to remove the "Attended Transfer" but keep the "Blind
> transfer"? Or better yet, just swap the two soft buttons locations?
> 
> I know you can remap the "Hard" buttons, but what about the soft
buttons?
> 
> 
> The reason I need this is my users can't get it through their head
that they
> need to "announce" the call if they use the "normal" aka Attended
transfer
> before the press the transfer button again to complete it.
> I know if they would just use the Blind transfer we would have no
problems,
> but since the Blind transfer is on the second set of screen soft
buttons
> they aren't smart enough to find it I guess.
> The problem with them using Attended Transfer is CallerID shows up as
> theirs, when in reality they have already press the transfer button a
second
> time. We then don't answer the phone professionally since we think
that it
> is our employee calling us.
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