[asterisk-users] Re: Jabber/Asterisk Integration

[Julian Lyndon-Smith]

Chris Earle wrote:
> "agent monitoring screen"?
> 
> curious,
> which app are you using for that?

Unfortunately a proprietary app written in a closed language called 
Progress.

However, the basics are that we embedded the Ipworks ActiveX xmpp 
control, created a text box for each agent of a queue, and changed the 
colours / labels / tooltips according to the presence message of each 
jabber client.

Julian.

> 
> --
> Chris Earle
> 
> 
> "Julian Lyndon-Smith" <asterisk at dotr.com> wrote in message
> news:45D6041D.7000906 at dotr.com...
>> Kyle Sexton wrote:
>>> Started playing with 1.4 and I'm curious what uses people have come up
>>> with for the Jabber integration?  So far I can think of presence based
>>> call routing, but I'm sure there are other ideas.  How are YOU using
>>> the new Jabber features in 1.4? :)
>>>
>> We've been using it since July last year (brave / stupid - make your
>> choice) for integrating our custom application with the asterisk system.
>> The phone system sends all sorts of call information to the agent about
>> to receive the call, whilst the agent monitoring screen is used to
>> monitor the presence of the agents and their dialplan status (dialling /
>> calling / etc etc)
>>
>> Julian.
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