[asterisk-users] Asterisk Queues Problem

[John Breen]

Help!

I'm (still) having issues with Asterisk Queues.

I want to implement a queue so that callers get the 'all our staff are 
busy at the moment, your call has been placed in a queue and will be 
answered by the first available operator.  You may press 1 at any time 
to leave a voicemail' announcement, then they can press 1 and leave a 
voicemail.

Documentation with * 1.2.x (I'm using 1.2.15) and in the O'Reilly 
Asterisk book says I can add a line context=blah to the queue definition 
and this becomes the 'escape context' where pressing buttons will take 
you to whilst in the queue.

I've done this, and put the relevant context in extensions.conf and put 
extension 1 in there - and nothing happens - I call into the queue and 
press 1 and don't go anywhere.

Please help if you know how to solve this issue, I have been working on 
it for a week and it's becoming quite urgent (not to mention causing me 
to tear my hair out with frustration...)

Regards,

John Breen