[asterisk-users] Off-Topic: Avaya

[Jesse Molina]

Salvatore Giudice wrote:
> They are cheap. You only have to pay for the box and the
> maintenance percentage.

That is indeed the Avaya way.  First you buy it, then you rent it.  Stop 
paying their maintenance fees and their dial into your PBX and cripple 
the OS by removing customer maintenance command permissions.



> Hell, Avaya won't even
> give you root on any of their servers. You cant audit the box and you can't
> poll them unless you pay them money to join their partner program and get
> their SDK. If you already have Avaya, you should just buy Message Networking
> or a Mitel voicemail server if you want seamless voicemail with Avaya.
> 
> However, you should know that using Avaya is probably a bad idea to begin
> with. Until February 07, the majority Avaya's soft switch products were
> running on Redhat 9, which was unsupported since 2003. Avaya was only
> managing a dozen packages and they've always left it up to the customer to
> know when they need an update, requiring the customer to request a field
> load. It has to be the worst update model in the industry when it comes to
> infrastructure monitoring and patching. By using Avaya, you are blindly
> trusting them to properly maintain a Linux appliance. This is something they
> are not capable of and you can't even audit them.
> 
> Avaya is what happens to organizations when they have ignorant telecom
> infrastructure engineers deciding what products to buy. Avaya focuses sales
> on those engineers because they k now their products won't pass
> certification by network, systems, or security engineers. Telecom engineers
> only look for features and usually get their asses handed to them after they
> put Avaya VoIP into their infrastructure.
> 

Bravo.  A well-deserved lambasting of this awful vendor.



-- 
# Jesse Molina
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