[asterisk-users] Faulty voicemail

Tue Aug 14 15:14:32 CDT 2007

I would suggest writing these events into a db in realtime then you can 
search through them by the caller id number and piece back together the 
call using the unique id. Then you can know exactly what is happening.

Anthony

Adrian Marsh wrote:
> Hmm... He swears he heard a voice saying he'd dialed the number
> incorrectly.. But that's no-where in the dialplan, and I do see the
> incoming calls correctly for the times he's saying..
>
> Adrian Marsh
>  
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Anthony
> Francis
> Sent: 14 August 2007 15:40
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Faulty voicemail
>
>
>
> Adrian Marsh wrote:
>   
>> Hi All,
>>
>> I was made aware today that some of my calls coming in are not going
>>     
> to
>   
>> voicemail...  Below are some logs, and the macro that should run on
>>     
> the
>   
>> incoming_pstn context for that extension.  I can see that theres a
>> non-zero exit before it gets to voicemail, but I've no idea why.  In
>> this case theres 2 SIP clients to sim-call.  On other occasions it
>>     
> works
>   
>> fine.  In the CDR logs, I can see "NO ANSWER" and "ANSWERED" - what
>> would be there if voicemail "answers"?
>>
>> Asterisk: 1.2.23
>>
>> [macro-ext-group-home]
>> ; ${ARG1} - Virtual Extension (e.g. 2005)
>> exten =>
>>
>>     
> s,1,ExecIF($["${RECORDSIP}"="TRUE"],Monitor,wav|${TIMESTAMP}-${CALLERID(
>   
>> num)}-${MACRO_EXTEN}-${UNIQUEID}.WAV)
>> exten =>
>>
>>     
> s,2,Dial(SIP/2${ARG1:-2}&SIP/4${ARG1:-2}&SIP/6${ARG1:-2},${OFFICE_TIMEOU
>   
>> T},rw)
>> exten => s,3,Voicemail(u${ARG1})
>> exten => s,103,Voicemail(u${ARG1})
>>
>>
>> The call logs show:
>>
>>
>>     
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
>   
> ","SIP/600-08e0b990","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
>   
>> 08:49:16",,"2007-08-14 08:49:18",2,0,"NO ANSWER","DOCUMENTATION"
>>
>>     
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-2
>   
> ","SIP/600-08e19d58","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
>   
>> 08:49:46",,"2007-08-14 08:49:56",10,0,"NO ANSWER","DOCUMENTATION"
>>
>>     
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
>   
>> ","SIP/600-08e0b990","VoiceMail","u2000","2007-08-14
>> 08:50:37","2007-08-14 08:50:52","2007-08-14
>> 08:51:00",23,8,"ANSWERED","DOCUMENTATION"
>>
>>     
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-2
>   
> ","SIP/600-08e19d58","Dial","SIP/200&SIP/400&SIP/600|15|rw","2007-08-14
>   
>> 08:51:35",,"2007-08-14 08:51:45",10,0,"NO ANSWER","DOCUMENTATION"
>>
>>     
> "","07xxxxxxxxx","2000","incomming_pstn","07xxxxxxxxx","IAX2/ubigradin-1
>   
>> ","SIP/600-08e0b990","VoiceMail","u2000","2007-08-14
>> 08:52:19","2007-08-14 08:52:34","2007-08-14
>> 08:52:38",19,4,"ANSWERED","DOCUMENTATION"
>>
>> And my messages log for that time (for one failed call) shows:
>>
>> ubiphone*CLI> 
>>     -- Accepting AUTHENTICATED call from 193.111.200.135:
>>        > requested format = alaw,
>>        > requested prefs = (),
>>        > actual format = ulaw,
>>        > host prefs = (ulaw|alaw),
>>        > priority = mine
>>
>> ubiphone*CLI> 
>>     -- Executing Macro("IAX2/ubigradin-2", "ext-group-home|2000") in
>>     
> new
>   
>> stack
>>     -- Executing ExecIf("IAX2/ubigradin-2",
>> "0|Monitor|wav|20070814-085135-07xxxxxxxxxx-2000-1187077895.3392.WAV")
>> in new stack
>>     -- Executing Dial("IAX2/ubigradin-2",
>> "SIP/200&SIP/400&SIP/600|15|rw") in new stack
>>
>> ubiphone*CLI> 
>>     -- Called 200
>> Aug 14 08:51:35 NOTICE[30952]: app_dial.c:1076 dial_exec_full: Unable
>>     
> to
>   
>> create channel of type 'SIP' (cause 3 - No route to destination)
>>     -- Called 600
>>
>> ubiphone*CLI> 
>>     -- SIP/600-08e19d58 is ringing
>>
>> ubiphone*CLI> 
>>     -- SIP/200-08e0b990 is ringing
>>
>> ubiphone*CLI> 
>>   == Spawn extension (macro-ext-group-home, s, 2) exited non-zero on
>> 'IAX2/ubigradin-2' in macro 'ext-group-home'
>>   == Spawn extension (macro-ext-group-home, s, 2) exited non-zero on
>> 'IAX2/ubigradin-2'
>>     -- Hungup 'IAX2/ubigradin-2'
>>
>>
>>
>> Adrian Marsh
>>  
>>
>>
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>>   
>>     
> Exited non-zero here looks like the caller hungup before going to 
> voicemail, the caller is the one thing you can't control.
>
> Anthony
>
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