[asterisk-users] 20min waiting time

[OCOSA ListAcct]

Steve / Eric

When configuring the queue I tested works fine but one issue. My agent 
auto logs off after I am done with the call. I tried ignoring that 
option in agents.conf no luck....Also the below with the Answer line 
does not work either...still stays on and ring about 1:15 secs then goes 
to voicemail....

Otis


Eric "ManxPower" Wieling wrote:
> Steve Totaro wrote:
>   
>> Steve Totaro wrote:
>>     
>>> Eric "ManxPower" Wieling wrote:
>>>   
>>>       
>>>> Steve Totaro wrote:
>>>>   
>>>>     
>>>>         
>>>>> OCOSA ListAcct wrote:
>>>>>     
>>>>>       
>>>>>           
>>>>>> I apologize if this question has already been answered / asked. I was 
>>>>>> searching on Google and nothing I do will work. All that happens is that 
>>>>>> the phones ring for 00:01:15 then voicemail kicks in.
>>>>>>
>>>>>> My goal here is to let the phones ring and ring until someone is not 
>>>>>> busy. I think 20000 secs is long enough.
>>>>>>
>>>>>> Here is how the dial plan is setup
>>>>>>
>>>>>> exten=>5,1,StartMusicOnHold
>>>>>> exten=>5,2,Dial(SIP/support&SIP/support2,20000,tr)
>>>>>> exten=>5,3,VoiceMail(455 at mailbox)
>>>>>> exten=>5,4,PlayBack(vm-goodbye)
>>>>>> exten=>5,5,HangUp()
>>>>>> exten=>1222,1,VoiceMailMain(455 at mailbox)
>>>>>>
>>>>>> Any help is appreciated....
>>>>>>
>>>>>> Otis
>>>>>>
>>>>>>   
>>>>>>       
>>>>>>         
>>>>>>             
>>>>> Easiest way to solve your problem is to implement a support queue.
>>>>>     
>>>>>       
>>>>>           
>>>> Queues in Asterisk are horrid little creatures.
>>>>
>>>> Many SIP phones and ITSPs will disconnect the call if the destination 
>>>> rings for a long time.
>>>>
>>>> Put an Answer as your first priority, this should fix your problem.
>>>>
>>>>   
>>>>     
>>>>         
>>> That is an odd statement about queues.  I ran a call center handling 
>>> over 15,000 calls a day using Asterisk and queues.  No real problems.
>>>
>>> Please qualify your completely abstract statement, "Queues in Asterisk 
>>> are horrid little creatures."  Statements like this are completely non 
>>> productive to anyone.
>>>
>>> Thanks,
>>> Steve
>>>
>>>   
>>>       
>> Sorry to reply to my own post but for clarification, we had four 
>> queues.  English sales, English support, Spanish sales, Spanish Support. 
>>
>> At peek times, we would have 200-300 agents logged in and 600 or so 
>> callers.  This was usually when our ads were running during Jerry 
>> Springer or Judge Judy.
>>
>> I think his two agent single queue would work just fine.  Add 
>> Queuemetrics which is free (I believe) for five or less agents and then 
>> you can actually get some reporting on how your support role is handled.
>>     
>
>   



> In your situation it seems that queues work well for you.  When you have 
> dedicated agents answering calls full time queues work well.
>
> In non-call shops people forget to log out of the queue, are away from 
> their desk often, and otherwise just screw up many of the assumptions 
> that the Asterisk queue system makes.  This is in addition to the 
> learning curve.
>
> For a low number of calls and/or non-dedicated agents, a little bit of 
> dialplan logic can do everything someone needs with something that is 
> massively more flexible.
>
>
>
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