[asterisk-users] Can asterisk record the duration of users putting on hold?

[Humberto Figuera]

Hi Xue Liangliang,

If you use queue's then look in queue_log

http://www.voip-info.org/wiki/index.php?page=Asterisk+log+queue_log

the COMPLETEAGENT and COMPLETECALLER events have this information.

COMPLETEAGENT(holdtime|calltime|origposition)
The caller was connected to an agent, and the call was terminated normally
by the *agent*. The caller's hold time and the length of the call are both
recorded. The caller's original position in the queue is recorded in
origposition.

COMPLETECALLER(holdtime|calltime|origposition)
The caller was connected to an agent, and the call was terminated normally
by the *caller*. The caller's hold time and the length of the call are both
recorded. The caller's original position in the queue is recorded in
origposition.


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