[asterisk-users] Polycom Provisioning Problems

[Justin Hamade]

CDP is cisco discovery protocol for automatic VLAN setup.

Did you read these links:
http://www.voip-info.org/wiki-Polycom+Phones
http://www.voip-info.org/wiki/index.php?page=Polycom+Soundpoint+IP+501
http://www.voip-info.org/wiki/view/Asterisk@Home+Handbook+Wiki+Chapter+7#722Polycom

And I wrote about some gotchas:
http://justinhamade.blogspot.com/2007/04/polycom-presence-and-sip-500-errors.html
http://justinhamade.blogspot.com/2007/03/provisioning-polycom-phones.html

Justin

On 4/25/07, Brad Sumrall <Brads at ftnco.com> wrote:
>
>
>
> Access the phones through the web interface,
> Compare version numbers with the phones that work
> Compare only with other 501 phones
> Make sure all settings are identical, most polycom web interfaces will
> loose
> there setting adjustments if you click on another tab, so do one page at a
> time, click save, then let it reboot, then go to next section.
>
> Also, is you asterisk server local?
> If remote, and the above does not work, look at routing.
> Are you behind NAT?
> Try and access the phone via telnet from a remote server to the auth ports
> of the phone and vice verse. (I know you can telnet from a Cisco phone, I
> would imagine polycom has a similar features)
>
> Let me know if this helps!!!
> Polycom is very picky!
>
> Brad
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Jim Freeze
> Sent: Wednesday, April 25, 2007 4:37 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [asterisk-users] Polycom Provisioning Problems
>
> Hello
>
> I am having some difficulties provisioning a set of polycom 501 phones,
> while another set of phones are working just fine.
>
> My Asterisk box is dual homed. On one network, where the asterisk box
> runs dhcpd and there are only phones, provisioning works as expected.
>
> However, for phones that are connected thru the other interface (and
> receive their IP address from a separate router), they are not
> provisioning.
> To add to the confusion, it seems that they fail in inconsistent ways.
>
> Even after specifying the FTP server address, name and password, these
> phones will complain that they cannot connect to the server, and begin
> loading
> the stored configuration. In addition,
> when they come up, their dates are set to Jan 1, 2001. (I think I can fix
> this
> by specifying the snmtp address, but the other phones seem to be able to
> find
> the snmtp on their own.)
>
> In inspecting the <MAC>-boot.log files, the phones that fail have CDP
> enabled,
> while the phones that succeed have CDP disabled. I think this is
> Continual Data Protection,
> but don't see where to disable it on the phone interface. Is this a
> cause of the failure?
>
> Any insight will be greatly appreciated.
>
> Thanks
>
> --
> Jim Freeze
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-- 
Justin
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