[asterisk-users] Passive E1 Pri Tap for Voice Recording

[Gavin Henry]

On 20/04/07, David Gomillion <david.gomillion at gmail.com> wrote:
> I did this with a Nortel MICS a few years ago. No problem.
>
> The dialplan was something like:
>
> [incoming]
> exten => _X.,1,setvar(filename) ;We did something with callerid and call
> date and time, but I can't really remember
> exten => _X.,2,Monitor(filename)
> exten => _X.,3,Dial(Zap/G2/${EXTEN})
>
> [outgoing]
> exten => _X.,1,setvar(filename) ;  If you want to record outgoing calls
> exten => _X.,2,Monitor(filename); use these two lines, otherwise, just skip
> them
> exten => _X.,3,Dial(Zap/G1/${EXTEN})
>
> Obviously, this isn't production code, but you should get the idea. If
> you're in a 2-party area, you probably need to make your employees sign a
> disclosure, and play a sound file to your callers to warn them that the call
> is/may be recorded. While it will waste space, I recommend starting the
> recording before the file is played. That way, if you're ever challenged,
> you'd have something to back up your position that the caller knew. Add the
> signed disclosure, and you may be OK.
>
> Of course, I am no lawyer. And you probably ought to talk to one before you
> do this. We did, and he had some helpful pointers on what to include in the
> disclosure.
>
> There are some areas that will require you to play an annoying beep to
> callers. We didn't have to do that, so I'm not sure of the best way to go
> about it.

Thanks for this. Given me some ideas. I think our solution has to be
non-evasive, i.e. in case the recording box goes down, the main pbx
works :-)

>
> Good luck,
> David
>
> On 4/20/07, Gavin Henry <gavin.henry at gmail.com> wrote:
> >
> > Dear All,
> >
> > Is it possible to install * in front of a Avaya IP 406 system via a T
> > connector E1 tap so it's external to the Avaya system?
> >
> > We would like to record upto 60 channels (2 * ISDN30e). This may increase
> > later.
> >
> > Also, could the calls go into the cdr for retrieval/browsing later?
> >
> > What hardware/server would you recommend?
> >
> > Thanks.
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