[asterisk-users] Problem with queue

[Sanjay Rajdev]

I waited for almost 5 minutes but still did not receive the call.

Regards,
Sanjay Rajdev

----- Original Message -----
From: "Philipp Kempgen" <philipp.kempgen at amooma.de>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
Sent: Tuesday, April 17, 2007 5:36:45 AM (GMT+0530) Asia/Calcutta
Subject: Re: [asterisk-users] Problem with queue

Sanjay Rajdev wrote:

> Regards,
> Sanjay Rajdev
> Tha i did because i dont want any call to get disconnected.
> Can you let me know what can be the problem doing so.
> 
> 
> ----- Original Message -----
> From: "Philipp Kempgen" <philipp.kempgen at amooma.de>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com>
> Sent: Tuesday, April 17, 2007 4:35:42 AM (GMT+0530) Asia/Calcutta
> Subject: Re: [asterisk-users] Problem with queue
> 
> Sanjay Rajdev wrote:
> 
>> I have queue set up in realtime on Asterisk 1.4.2.
>>
>> Below is the senario that is happenening ::
>> I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. 
>> Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine.
>> But the agents phone never rings again for that Call and therefore the caller goes on an infinite wait and listen the wonderfull on hold music. :)
>>
>> Here are few more observations.
>> If I reload the asterisk it ring again for one time.
>> OR
>> If the agent relogin then also it rings for one more time.
>> OR 
>> If the caller disconnecs and callback again, it will ring one more time.
>>
>>
>> Here is the agent.conf
>> [general]
>> persistentagents=yes
>> multiplelogin=no
>>
>> [agents]
>> autologoff=150
>> wrapuptime=60000
> 
> 60000/60/60 = 16,67 *hours*! Use something like 5.

---cut---
; Define wrapuptime.  This is the minimum amount of time when
; after disconnecting before the caller can receive a new call
; note this is in milliseconds.
---cut---

Sorry, it's milliseconds. But even 60 seconds is probably quite long.


Regards,
  Philipp

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