[asterisk-users] Problem with queue

[Philipp Kempgen]

Sanjay Rajdev wrote:

> I have queue set up in realtime on Asterisk 1.4.2.
> 
> Below is the senario that is happenening ::
> I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. 
> Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine.
> But the agents phone never rings again for that Call and therefore the caller goes on an infinite wait and listen the wonderfull on hold music. :)
> 
> Here are few more observations.
> If I reload the asterisk it ring again for one time.
> OR
> If the agent relogin then also it rings for one more time.
> OR 
> If the caller disconnecs and callback again, it will ring one more time.
> 
> 
> Here is the agent.conf
> [general]
> persistentagents=yes
> multiplelogin=no
> 
> [agents]
> autologoff=150
> wrapuptime=60000

60000/60/60 = 16,67 *hours*! Use something like 5.

Regards,
  Philipp

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