[asterisk-users] trouble recording calls

[ahester]

anyone, anyone?


ahester wrote:
> Hi all,
>
> I am having the following trouble with recording calls:
> When calls come into the support line did number, the call starts to
> record on the first queue, but appears to hang up when the call actually
> connects to the engineer (ie I see "got hangup request" on the cli and
> then mixmonitor ends.)  I am guessing this has to do with the announce
> file that is played to the engineer before the call is connected.  It
> seems that if the call rolls to the next queue because of timeout,
> asterisk doesn't even try to record it. (I don't see any mixmonitor on
> the cli for the next queue). 
>
> I would appreciate any help with this.  I have to have all calls
> recorded and I have to do announcements so that the callee knows how to
> answer the phone.
>
> Thanks,
> Andy
>
>
> The configs are as below:
>
> >From extensions.conf:
>
> #after various menu stuff, send to support
> exten => 214xxxxxxx,13,SetGlobalVar(ORIGIN=support)
> exten => 214xxxxxxx,14,Queue(support1|tr|||10)
> exten => 214xxxxxxx,15,Queue(support2|tr|||)
>
> #dial command for sip extensions that are in the queues
> exten =>
> _72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
> exten => _72XXX,2,Dial(SIP/${EXTEN})
> exten =>
> _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
> exten => _73XXX,2,Dial(SIP/${EXTEN})
>
>
> queues from queues.conf:
>
> [support1]
> ; Support call queue
> announce = 16
> strategy = rrmemory
> timeout = 15
> retry = none
> wrapuptime=15
> announce-frequency = 0
> joinempty = no
> leavewhenempty = yes
> member => Agent/2008
> member => Agent/2009
> member => Agent/2014
> member => Agent/2015
> member => Agent/2017
> member => Agent/2018
> member => Agent/2019
> member => Agent/3520
> member => Agent/3521
> member => Agent/3522
> member => Agent/3524
> member => Agent/3529
>
> [support2]
> ; Support2 call queue
> announce = 16
> strategy = ringall
> announce-frequency = 0
> ; Added below for testing because the second queue was not even trying
> to record
> ; according to the asterisk console (still doesn't)
> Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav)
> monitor-format = wav
> monitor-join = yes
> joinempty = yes
> member => SIP/72008
> member => SIP/72009
>
>
>  
>
>   


-- 
Andy Hester
Network Engineer
Architel