[asterisk-users] Dialplan help - MeetMe and call monitoring

[Knud Müller]

Edoardo Serra wrote:

> Hi guys,
>     I need to realize a sort of automatic call monitoring dialplan.
>
> This is exactly what I need:
> - A user originate a call
> - When the call is bridged (or just before) I need to invite 
> automatically a third party to the conversation that should hear the 
> audio channel but not speak (it's a monitoring application for a 
> callcenter)
>
> The person in charge of monitoring cannot use ChanSpy or whatever
> because calls are placed at random hours during the day and its 
> telephone should ring when he needs to listen to a call.
>
> I was thining at using a MeetMe in which i'd put both legs of the 
> monitored call and the person who should hear the conversation.
> Do you have other tips about that ??

You could use a Local Channel, one leg recording to a soundfile, the 
other for the conference room.

>
> Here was my first idea of dialplan to get to it.
>
> [outgoing]
> exten => _X.,1,Noop(Call monitored in MeetMe ${CALLERID(num)})
> exten => _X.,n,Answer()
> exten => _X.,n,Set(_MEETMEROOM=${CALLERID(num)})
> exten => _X.,n,Wait(1)
> exten => _X.,n,Dial(SIP/trunk/${EXTEN}|G(call-third-party^s^1))
>
> [invite-third-party]
> exten => s,1,MeetMe(${MEETMEROOM},dAxqa)
> exten => s,2,Dial(SIP/extensionformonitoring|G(bridge-all^s^1))
>
> [bridge-all]
> exten => s,1,MeetMe(${MEETMEROOM},qdx)
> exten => s,2,MeetMe(${MEETMEROOM},mqdx)
>
> This setup is not working because I cannot call a Dial again on a 
> bridged channel
>
> Here is what I get on Asterisk CLI
>
>   == Starting SIP/180-108c94b0 at call-third-party,s,2 failed so 
> falling back to exten 's'
>   == Starting SIP/180-108c94b0 at call-third-party,s,2 still failed so 
> falling back to context 'default'
>
> Do you have some idea to achieve this kind of result ?
>
> Tnx in advance
>
> Regards
>
> Edoardo Serra
> WeBRainstorm S.r.l.
>
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-- 
Knud A. Müller